At Your Service Runner

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to exceptional guest experiences and innovative service standards. Operating a diverse portfolio of brands, Marriott's influence spans across the globe, offering luxury, full-service hotels and resorts that cater to a wide range of travelers. Among its prestigious brands, JW Marriott stands out as part of Marriott's luxury collection, featuring over 100 properties located in gateway cities and distinctive resort destinations worldwide. These properties pride themselves on providing a refined and sophisticated environment where guests can enjoy unparalleled comfort and service.

JW Marriott is distinguished by its ethos that associates come first, reflecting a people-centric culture that values confidence, innovation, and genuine hospitality. Named after the visionary J. Willard Marriott, the brand carries on a legacy of personalized service and meticulous attention to detail. At JW Marriott, associates are embraced as a community where camaraderie among colleagues of diverse backgrounds flourishes. The company fosters an environment that supports training and development opportunities, recognition programs, and holistic well-being initiatives, allowing every team member to pursue their passions within a luxury setting.

Located in Irvine, California, this opportunity is for a part-time, non-management position in the Rooms & Guest Services Operations category. The role is based on-site, offering an hourly wage of $22.24, alongside tip eligibility, providing a competitive compensation structure for candidates. This position does not involve remote work, aligning with the hands-on nature of the guest service and operational responsibilities.

The role centers on delivering impeccable guest service by effectively managing requests and ensuring guest satisfaction during their stay. Responsibilities include testing and maintaining communication devices like beepers and radios to ensure seamless operations, placing requested amenities such as rollaway beds and refrigerators in guest rooms, and delivering complimentary toiletries along with other guest necessities. The position also entails delivering messages, mail, faxes, packages, flowers, sundry and gift items directly to guest rooms, highlighting the importance of attentiveness and prompt service.

In addition to the logistical duties, the role encompasses a strong component of interpersonal interaction—welcoming and acknowledging guests in line with Marriott's high standards, anticipating and catering to their needs, and assisting individuals with disabilities to ensure an inclusive environment. The ability to communicate clearly and professionally is vital, as is the capacity to develop positive working relationships to support team goals and uphold quality assurance standards.

Physical demands include standing, sitting, or walking for extended periods during the shift, as well as the capability to move objects weighing up to 50 pounds, maneuver through confined spaces, and perform a range of physical motions such as bending, twisting, pulling, and stooping. The role requires adherence to safety protocols and the reporting of any workplace hazards or incidents, reinforcing Marriott's commitment to a safe and secure working environment.

This position offers an ideal opportunity for individuals seeking to begin or advance their career in the hospitality sector, providing a supportive workplace culture championing equality and diversity. Marriott International is proud to be an equal opportunity employer, committed to non-discrimination on all protected grounds and accommodating applicants with diverse backgrounds, including those with criminal histories, consistent with legal regulations.