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At Your Service Center Associate, Southland Mall - Hayward - Full Time

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $17.36 - $21.28
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Benefits

Merchandise discounts
performance-based incentives
annual merit review
employee assistance program with mental health counseling and legal/financial advice
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
eight paid holidays

Job Description

Macy's is more than just a retail store - it is an iconic American institution that has been weaving its story into the fabric of the nation's culture for over 160 years. With roots deeply planted in both innovation and tradition, Macy's is famously associated with memorable events such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade, both of which have become cherished national celebrations. Over the decades, Macy's has grown into a retail giant recognized for inspiring store environments and a vast selection of irresistible products that enhance customers' lives and shopping experiences.
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Job Requirements

  • Flexible availability including days, evenings, weekends and holidays
  • Regular dependable attendance and punctuality
  • Ability to handle physical demands including standing for long periods and lifting up to 30 pounds
  • Able to understand and communicate employment policies and safety procedures in English
  • Comfortable using electronic devices and software
  • Willingness to work various shifts as needed
  • Ability to adapt to changing priorities and work independently as well as part of a team

Job Qualifications

  • No education or experience required
  • Excellent interpersonal skills
  • Ability to communicate effectively with customers and team members
  • Proficiency with technology including point of sale systems
  • Strong product knowledge and sales aptitude
  • Ability to work collaboratively in a fast-paced retail environment
  • Self-motivated with a commitment to continuous learning

Job Duties

  • Greet and connect with customers in a friendly and genuine way
  • Recommend products by asking questions to identify customer needs and inspiring purchases
  • Offer options and solutions to customers to complete sales
  • Wrap-Up the moment to close out customers' shopping journeys
  • Assist customers in all aspects of the total store experience including device-assisted shopping
  • Manage Buy Online Pickup In Store transactions efficiently and keep collection area organized
  • Monitor alerts for ready-on-time completion of BOPS orders and perform customer pickups including curbside deliveries
  • Demonstrate knowledge of store products and services to drive sales and minimize returns
  • Sell gift cards and resolve customers' Macy's card issues
  • Follow store audit policies and procedures
  • Adhere to asset protection and inventory control compliance
  • Foster an environment of acceptance and respect among colleagues and customers

Job Location

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