At Your Service Center Associate, Serramonte - Part Time

Macy's is a renowned name in the retail industry, known for its rich history and significant impact on American culture for over 160 years. As one of the leading department stores in the United States, Macy's combines innovation and tradition to deliver an unforgettable shopping experience. From iconic events like the Macy's 4th of July Fireworks to the famous Thanksgiving Day Parade, Macy's has become a symbol of joy, celebration, and quality merchandise that resonates with customers nationwide. The company prides itself on creating memorable moments not only for its customers but also for its employees, making it a unique and rewarding place to work. Macy's commitment to inclusivity, employee growth, and community involvement further establishes its reputation as a top employer in retail.

The At Your Service Center Colleague role at Macy's is instrumental in ensuring customers receive seamless and personalized service. This position goes far beyond traditional cashier duties, placing the customer at the core of every interaction and transaction. As an At Your Service Colleague, you will be responsible for supporting all At Your Service activities such as Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks, all while upholding Macy's high service standards. The role demands exceptional multitasking skills, attention to detail, problem-solving abilities, and a customer-first attitude.

Working in a fast-paced environment, you will engage with a variety of customer needs, building lasting relationships through genuine hospitality and proactive assistance. This collaborative role requires you to work flexible shifts, including nights, weekends, and holidays. Whether you are helping customers pick up online orders, processing returns or maintaining a clean and organized service area, your efforts directly impact the overall shopping experience. Your ability to meet daily sales challenges, promote Macy’s loyalty program, and contribute to a positive team culture will be key to your success.

In addition to customer interaction, the At Your Service role includes maintaining an inviting shopping environment by organizing merchandise and ensuring prompt order fulfillment, including curbside delivery. You will set a positive example by arriving energized, wearing your name badge proudly, and staying informed about current promotions and product knowledge. The role also emphasizes internal teamwork where supporting colleagues and continuous improvement are valued.

Macy's offers full-time and part-time schedules, usually ranging from 12 to 30+ hours per week, with weekend availability required. The comprehensive compensation package includes competitive pay, potential for performance-based incentives, and a wide range of benefits such as health and wellness coverage, retirement plans with 401(k) matching, paid time off, and numerous development opportunities. By joining Macy's, you become part of a diverse and inclusive workplace dedicated to fostering personal growth and community engagement. Macy’s not only values your contribution to the customer experience but also invests in your well-being and long-term career success.