Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.50
Benefits
Merchandise discounts
performance-based incentives
annual merit review
employee assistance program with mental health counseling and legal/financial advice
401k
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
Paid holidays
Job Description
Macy's is a renowned American department store chain that has been an integral part of the retail landscape for over 160 years. Known for its iconic events such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade, Macy's combines rich traditions with innovation to create a unique shopping experience that resonates with millions of customers across the country. As a company, Macy's prides itself on creating memorable moments and fostering long-lasting relationships with customers and employees alike. This combination of heritage and forward-thinking has established Macy's as not just a retail destination but a cultural staple, where... Show More
Job Requirements
- Flexible availability including days, evenings, weekends, and holidays
- regular, dependable attendance and punctuality
- ability to handle electronic devices
- ability to understand and communicate effectively with customers, co-workers, and supervisors
- ability to read and understand employment policies and safety rules in English
- ability to lift at least 30 lbs
- ability to stand for at least two consecutive hours
- ability to perform stooping, kneeling, crouching, climbing ladders, and reaching including above eye level
- ability to use computers and handheld equipment necessary to perform job functions
Job Qualifications
- No education or experience required
- excellent interpersonal skills
- ability to work effectively with colleagues at all levels
- ability to communicate effectively with customers virtually, via phone, and in person
- good understanding of product knowledge
- ability to build relationships with customers and achieve sales goals
- proficient in the use of point of sale technology and applications
- self-driven to keep up with product knowledge and trends through Macy's educational resources
- ability to partner with the team to drive sales and deliver customer experience
Job Duties
- Greet and connect with customers in a friendly and genuine way
- recommend products by asking questions to identify customer needs and inspiring purchases
- offer options and solutions to customers to complete sales
- wrap up the customer shopping journey by celebrating purchases and sharing excitement
- assist customers in all aspects of the total store experience including device-assisted shopping
- assist with Buy Online Pickup in Store transactions ensuring proficiency in systems and organized collection area
- monitor alerts to ensure timely completion of orders and conduct customer pick-up including curbside delivery
- demonstrate knowledge of store products and services to drive sales and minimize returns
- sell gift cards and resolve customer Macy's card issues as needed
- follow store audit policies and procedures
- adhere to asset protection and inventory control and compliance procedures
- foster an environment of acceptance and respect to strengthen relationships with colleagues, customers, and communities
Job Location
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