Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.50
Benefits
401k
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
Paid holidays
Merchandise discounts
performance-based incentives
annual merit review
employee assistance program with mental health counseling and legal/financial advice
Job Description
Macy's is a storied American retail giant that has been captivating the hearts and minds of shoppers for over 160 years. Beyond being just a store, Macy's embodies a rich narrative of innovation, tradition, and culture. Known for iconic events such as the Macy's 4th of July Fireworks and the magnificent Thanksgiving Day Parade, Macy's has played an important role in creating memorable moments and lasting memories for millions of customers and employees across the nation. This legacy and dedication to excellence make Macy's not only a remarkable retail destination but also an extraordinary place to work, where every team... Show More
Job Requirements
- No education or experience required
- flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- able to understand and communicate effectively with customers, co-workers, and supervisors
- able to read and understand employment policies and safety rules/procedures in English
- able to handle electronic devices
- capable of standing for at least two consecutive hours
- able to lift at least 30lbs
- capable of stooping, kneeling, crouching, and climbing ladders
- able to reach above eye level and possess color vision
- frequent use of computers and handheld equipment necessary to perform job functions including processing register transactions
Job Qualifications
- No education or experience required
- good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices
- comfortable communicating with customers virtually, via phone, and in person
- ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events
- utilize point of sale technology and applications to help in selling and fulfilling customer orders
- self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources
- excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
- partnership with the total team to drive sales and deliver the customer experience
Job Duties
- Greet and connect with customers in a friendly and genuine way
- recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer
- offer options and solutions to customers to complete the sale
- wrap-up the moment to close out the customers shopping journey, celebrating their purchases and sharing in their excitement
- assist customers in all aspects of the total store experience, including customers using devices to shop and compare
- assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store, be proficient in all systems needed to complete transactions, and ensure collection area is organized so the customer pick-up experience is friction-free
- monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store orders
- conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer
- demonstrate knowledge of store products and services to drive sales and minimize returns
- sell gift cards and work to resolve customers Macy's card issues as needed
- follow store's audit policies and procedures
- adhere to Asset Protection and inventory control and compliance procedures and follow shortage programs and procedures
- foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities
Job Location
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