At Your Service Center Associate, Hillsdale - Part Time

Macy's is much more than a retail store; it is a longstanding American icon with a rich history spanning over 160 years. Renowned for its revolutionary approach to retail and its cherished traditions, Macy's has become a staple in the hearts and minds of countless customers across the nation. From the dazzling Macy's 4th of July Fireworks to the enchanting Thanksgiving Day Parade, Macy's is deeply woven into the cultural fabric of America. Macy's offers a unique and inspiring workplace that is driven by its mission to provide an exceptional shopping experience through innovation, impeccable service, and a commitment to community and inclusivity.

Joining Macy's as an At Your Service Center Colleague means becoming a critical part of a vibrant team dedicated to delivering a seamless and personalized customer experience. This role is fundamentally about serving the customer beyond expectations, supporting all At Your Service functions such as Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other key responsibilities. Unlike a traditional cashier role, this position requires a dynamic and multifaceted approach to customer service, combining hospitality with operational excellence in a fast-paced retail environment.

The At Your Service Center Colleague role demands strong multitasking skills, meticulous attention to detail, and exemplary problem-solving capabilities, all within an atmosphere that prioritizes the customer at every interaction. Flexibility is a key aspect of the job, as associates are expected to work varied shifts, including nights, weekends, and holidays, adapting their schedules to meet business needs and provide consistent support. The role is designed for individuals with a passion for selling, meeting sales goals, collaborating with team members, and creating memorable shopping moments through genuine hospitality.

Daily responsibilities go beyond mere transactional duties. Colleagues begin their shifts by energizing the team, reviewing daily sales objectives, and familiarizing themselves with current promotions, new merchandise, and customer trends. They lead by example, greeting customers warmly, engaging in meaningful conversations, and efficiently handling transactions that enhance total store fulfillment. Maintaining a clean, organized, and inviting service area is essential to fostering a positive shopping environment.

Macy's emphasizes a culture of teamwork and continuous improvement, encouraging colleagues to support each other to deliver superior customer service and store performance. The role also entails physical activities including standing for extended periods, lifting merchandise, and interacting with technology such as cash registers and handheld devices essential for order processing. Macy's offers this position on both full-time and part-time bases, with schedules designed to include weekends and other varied hours required for comprehensive customer support.

Working at Macy's comes with a comprehensive benefits package that supports employees’ well-being, career growth, and community engagement. Benefits include competitive pay, comprehensive health insurance options, a 401(k) retirement savings plan with company match, paid time off, holiday pay, merchandise discounts, and performance incentives. Additionally, Macy's provides various development programs and employee resource groups, fostering an environment of inclusivity and continuous learning.

Macy's maintains a commitment to equal opportunity, diversity, and an inclusive workplace culture. They encourage individuals ready to embrace an ever-evolving retail landscape and contribute positively to customer experiences to apply and join a team that helps shape unforgettable moments for millions of people.