At Your Service Center Associate, Concord Mall - Part Time

Macy's is a renowned American department store chain with a rich legacy spanning over 160 years. Known for its innovative retail experiences and strong connection with customers across the nation, Macy's is not just a store but a cultural icon, celebrated for memorable events like the Macy's 4th of July Fireworks and the Thanksgiving Day Parade. The company prides itself on blending tradition with modern retail trends while offering a wide range of irresistibly stylish merchandise in an inviting and dynamic shopping environment. Macy's commitment to its customers extends beyond providing exceptional products—it deeply values delivering outstanding service that creates memorable shopping moments.

The At Your Service Center Colleague role is pivotal in maintaining Macy's high standards of customer service and operational efficiency. This position demands a strong multitasking capability, sharp problem-solving skills, attention to detail, and a deeply ingrained customer-first mindset. Colleagues in this role support various At Your Service activities, including processing Buy Online Pickup In Store (BOPS) orders, merchandise returns, and in-store pickups, ensuring each customer's experience is seamless and positive.

Unlike traditional cashier roles, this position emphasizes genuine hospitality and building lasting customer relationships. The colleague is expected to foster a welcoming atmosphere by engaging customers personally, assisting with total store fulfillment processes, and upholding a clean, organized shopping area. Flexibility is crucial since the job includes working different shifts, including evenings, weekends, and holidays, catering to the fluctuating demands of retail.

Every day, an At Your Service Center Colleague begins with a motivated and positive attitude, prepared to meet sales goals by staying informed on the latest products and promotions. Their proactive involvement in maintaining a tidy and efficient service area enhances the overall shopping environment. They complete their day by finalizing customer interactions graciously, promoting Macy's Loyalty program, and ensuring customers leave with all their needs met.

Macy's offers both full-time and part-time opportunities for this role, with schedules tailored to meet the operational demands and enable benefit eligibility where applicable. The company promotes a team-oriented culture where colleagues support each other and prioritize continuous growth and learning to achieve individual and collective success. This role suits those who enjoy working in a fast-paced retail setting, excel in customer interaction, and are enthusiastic about contributing to an inclusive and dynamic retail team.

Joining Macy's means becoming part of a storied institution where employees play an essential role in continuing a meaningful retail tradition. The company provides comprehensive benefits including competitive pay, health and wellness coverage, retirement plans, paid time off, holidays, learning and leadership development, merchandise discounts, performance-based incentives, and an inclusive environment committed to employee well-being and growth. This role is a unique opportunity for individuals passionate about retail and customer service to develop their careers at a nationally respected brand.