Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $22.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Travel Discounts
Employee assistance program
Learning and advancement opportunities
Flexible Paid Time Off
Company 401(k) plan
Employee Stock Purchase Program
Job Description
Hilton Grand Vacations is a prestigious company recognized as a leader in the vacation ownership industry. With a commitment to continuous innovation, unparalleled quality, and sustained growth, Hilton Grand Vacations aims to provide exceptional experiences to their guests and owners. The company’s success is deeply rooted in its dedicated Team Members who are passionate about excellence, providing outstanding customer service, and contributing to a collaborative and productive workplace environment. Hilton Grand Vacations operates as a resort-based hospitality organization focused on delivering memorable vacations and quality service that exceed expectations.
The role of Administrative Assistant to the General Manager at Hilton Grand Vacations involves providing crucial administrative support designed to elevate customer service and promote effective departmental operations. This position plays a vital role in maintaining seamless communication across departments, ensuring efficient handling of guest and owner requests, and supporting overall operational goals. Tasked with duties such as managing telephone operations, mail processing, and office supply procurement, the Administrative Assistant helps coordinate training initiatives and maintain files to support smooth team functioning. The role also includes assisting the Resort Manager in inspecting units and addressing housekeeping and maintenance standards to ensure exceptional guest satisfaction.
Individuals in this role will act as a vital liaison between the resort’s staff and management, coordinating efforts to uphold standards related to efficiency, profitability, cleanliness, and guest happiness. They are also responsible for updating the Resort Manager on delinquent accounts and preparing related correspondence, thus contributing to financial oversight and operational integrity. The Administrative Assistant is instrumental in handling guest supplies and managing inventory of maintenance parts and housewares, which aids in resource optimization and cost control. The position demands a proactive approach, excellent communication skills, and the ability to resolve issues effectively, reflecting the company’s dedication to quality and innovation.
At Hilton Grand Vacations, the culture encourages personal and professional growth, offering numerous opportunities for learning and advancement in a supportive environment. With a strong emphasis on work-life balance and employee well-being, the company provides comprehensive benefits and programs to ensure Team Members feel valued and motivated. Employees benefit from competitive salaries, flexible paid time off plans, and financial programs such as a 401(k) with company match contributions and an exclusive stock purchase program. This fosters a culture of shared success where employees can invest in their futures alongside the company’s growth.
Equal employment opportunities are a cornerstone of Hilton Grand Vacations’ philosophy, promoting diversity and inclusion within the workplace. The company is committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process and employment, enhancing accessibility and equality. Overall, the Administrative Assistant position at Hilton Grand Vacations is ideal for proactive individuals with relevant administrative experience who are passionate about hospitality, teamwork, and delivering outstanding guest experiences.
The role of Administrative Assistant to the General Manager at Hilton Grand Vacations involves providing crucial administrative support designed to elevate customer service and promote effective departmental operations. This position plays a vital role in maintaining seamless communication across departments, ensuring efficient handling of guest and owner requests, and supporting overall operational goals. Tasked with duties such as managing telephone operations, mail processing, and office supply procurement, the Administrative Assistant helps coordinate training initiatives and maintain files to support smooth team functioning. The role also includes assisting the Resort Manager in inspecting units and addressing housekeeping and maintenance standards to ensure exceptional guest satisfaction.
Individuals in this role will act as a vital liaison between the resort’s staff and management, coordinating efforts to uphold standards related to efficiency, profitability, cleanliness, and guest happiness. They are also responsible for updating the Resort Manager on delinquent accounts and preparing related correspondence, thus contributing to financial oversight and operational integrity. The Administrative Assistant is instrumental in handling guest supplies and managing inventory of maintenance parts and housewares, which aids in resource optimization and cost control. The position demands a proactive approach, excellent communication skills, and the ability to resolve issues effectively, reflecting the company’s dedication to quality and innovation.
At Hilton Grand Vacations, the culture encourages personal and professional growth, offering numerous opportunities for learning and advancement in a supportive environment. With a strong emphasis on work-life balance and employee well-being, the company provides comprehensive benefits and programs to ensure Team Members feel valued and motivated. Employees benefit from competitive salaries, flexible paid time off plans, and financial programs such as a 401(k) with company match contributions and an exclusive stock purchase program. This fosters a culture of shared success where employees can invest in their futures alongside the company’s growth.
Equal employment opportunities are a cornerstone of Hilton Grand Vacations’ philosophy, promoting diversity and inclusion within the workplace. The company is committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process and employment, enhancing accessibility and equality. Overall, the Administrative Assistant position at Hilton Grand Vacations is ideal for proactive individuals with relevant administrative experience who are passionate about hospitality, teamwork, and delivering outstanding guest experiences.
Job Requirements
- Minimum of three years of relevant administrative experience
- Excellent written and verbal communication skills
- Basic data entry and word processing skills including proficiency in Word and Excel
- Ability to coordinate multiple tasks and maintain effective communication
- Strong organizational and time management skills
- Ability to handle confidential information with discretion
Job Qualifications
- Excellent written and verbal communication
- Basic data entry and work processing skills to include Word and Excel
- Minimum of three years of relevant administrative experience required
- At least a 2-year college (associate) degree preferred
Job Duties
- Performs administrative duties for the resort including but not limited to telephone operations, assisting with owner/guest requests, opening and distributing incoming mail, purchasing office supplies and equipment, coordinating training initiatives and file maintenance
- Maintain effective communication and coordinate all of departmental efforts to ensure all standards are met in the areas of efficiency, profitability, cleanliness, and owner and guest happiness
- Report any unresolved problems
- Assist in the research and preparation of responses to owner/guest complaints or questions
- Update Resort Manager of owners' delinquent accounts and prepare appropriate correspondence
- Assist Resort Manager with inspecting units and assure high quality housekeeping and maintenance by addressing staff members appropriately
- Coordinate the use of guest supplies, maintenance parts and housewares inventory
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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