Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Paid holidays
Job Description
Spokane Tribe Resort & Casino is a renowned hospitality and entertainment destination that offers guests a vibrant experience through its diverse range of dining options and engaging gaming activities. As a respected establishment in the region, Spokane Tribe Resort takes pride in providing exceptional service, high-quality food and beverage options, and a welcoming atmosphere for every guest. The resort includes several distinct restaurant outlets such as Three Peaks, Sports Grill, Quick Service Restaurant (QSR), and Cayuse Kapi, each offering a unique dining experience suited to a wide range of tastes and preferences. With its commitment to excellence, ethics, and operational integrity, Spokane Tribe Resort & Casino continuously strives to uphold the highest standards across all its offerings, creating a reliable and impressive destination for locals and visitors alike.
The Food & Beverage (F&B) Assistant Manager role at Spokane Tribe Resort is a critical position that functions as a key support for the Director of Restaurant Operations and the multiple restaurant outlets under their management. This position requires a hands-on, front-of-house operational leader who acts as a floater across various dining venues including full-service restaurants, quick service, and specialized cafes. The Assistant Manager ensures that service standards are maintained consistently by floating between outlets to support execution, reinforce quality, and quickly address any guest service issues in real-time.
This role is ideal for someone with strong leadership instincts who thrives in a dynamic, fast-paced, high-volume hospitality environment such as a casino resort. The F&B Assistant Manager not only oversees daily operations but also plays an essential role in coaching team members, managing staffing, handling guest complaints, maintaining compliance with gaming and food safety regulations, and ensuring that the overall guest experience aligns with the Spokane Tribe Resort & Casino's brand and service values. The work entails multitasking across multiple food and beverage concepts and adapting supervisory approaches to ensure seamless service flow regardless of the outlet’s style.
Successful candidates for this position will have a proven background in front-of-house supervisory roles within both full-service and fast-casual dining environments, preferably with multi-outlet and casino food and beverage experience. Strong communication skills, leadership abilities, and a solution-focused mindset are crucial, as is the willingness to work varied shifts including nights, weekends, holidays, and special events. Compliance with regulatory licenses including a Gaming License and Food Handler Certification is mandatory.
In summary, this position offers an exciting opportunity to grow within a progressive hospitality and gaming resort, contributing to outstanding guest experiences while developing team potential and operational excellence. The Assistant Manager role is pivotal in sustaining Spokane Tribe Resort’s reputation for quality and guest satisfaction across its diverse food and beverage outlets.
The Food & Beverage (F&B) Assistant Manager role at Spokane Tribe Resort is a critical position that functions as a key support for the Director of Restaurant Operations and the multiple restaurant outlets under their management. This position requires a hands-on, front-of-house operational leader who acts as a floater across various dining venues including full-service restaurants, quick service, and specialized cafes. The Assistant Manager ensures that service standards are maintained consistently by floating between outlets to support execution, reinforce quality, and quickly address any guest service issues in real-time.
This role is ideal for someone with strong leadership instincts who thrives in a dynamic, fast-paced, high-volume hospitality environment such as a casino resort. The F&B Assistant Manager not only oversees daily operations but also plays an essential role in coaching team members, managing staffing, handling guest complaints, maintaining compliance with gaming and food safety regulations, and ensuring that the overall guest experience aligns with the Spokane Tribe Resort & Casino's brand and service values. The work entails multitasking across multiple food and beverage concepts and adapting supervisory approaches to ensure seamless service flow regardless of the outlet’s style.
Successful candidates for this position will have a proven background in front-of-house supervisory roles within both full-service and fast-casual dining environments, preferably with multi-outlet and casino food and beverage experience. Strong communication skills, leadership abilities, and a solution-focused mindset are crucial, as is the willingness to work varied shifts including nights, weekends, holidays, and special events. Compliance with regulatory licenses including a Gaming License and Food Handler Certification is mandatory.
In summary, this position offers an exciting opportunity to grow within a progressive hospitality and gaming resort, contributing to outstanding guest experiences while developing team potential and operational excellence. The Assistant Manager role is pivotal in sustaining Spokane Tribe Resort’s reputation for quality and guest satisfaction across its diverse food and beverage outlets.
Job Requirements
- Must be at least 21 years of age
- High school diploma or equivalent required
- Minimum three years of front-of-house supervisory experience in full-service or fast-casual restaurant environments
- Valid WA State Food Handler Certification required or ability to obtain before first day of hire
- Willingness and availability to work varied schedules including nights, weekends, holidays, and special events
- Ability to communicate effectively in English
- Ability to maintain confidentiality and professionalism
- Capability to perform physical work moving efficiently throughout the work area
- Current possession of or ability to obtain a valid Gaming License and MAST Liquor permit
- Commitment to attend required training sessions and comply with casino regulatory standards
Job Qualifications
- High school diploma or equivalent
- College coursework in hospitality, restaurant management, or business administration preferred
- Minimum three years of front-of-house supervisory experience in full-service or fast-casual restaurant environment
- Multi-outlet and casino F&B experience strongly preferred
- Demonstrated ability to manage F&B operations across different restaurant concepts and service styles
- Experience in a floater or multi-unit management capacity preferred
- Valid WA State Food Handler Certification or ability to obtain before first day of hire
- Effective communication skills
- Ability to maintain professionalism and confidentiality
- Strong leadership and management instincts
- Proficiency with POS systems and basic scheduling tools
- Ability to stay composed and solutions-focused in high-pressure environments
- Adaptable to different service styles and team communication approaches
- Ability to move efficiently throughout the work area
Job Duties
- Promote and support a culture of excellence at Spokane Tribe Resort and Casino by modeling STRC values and delivering exceptional guest service
- Provide exceptional guest service throughout all interactions
- Ensure compliance with all applicable gaming regulations, internal controls, and departmental policies
- Float between assigned restaurant outlets to ensure adequate management presence and consistent operational standards
- Serve as the primary management authority within assigned outlets overseeing floor coverage, server assignments, table management, food quality, and service flow
- Conduct pre-shift huddles with team members to communicate daily specials, assignments, service priorities, guest counts, and operational changes
- Monitor service execution and take immediate corrective action to address service gaps
- Respond promptly to guest concerns and escalated complaints
- Coordinate real-time staffing adjustments based on guest volume and operational demands
- Complete opening and closing procedures including cash handling and POS reconciliation
- Conduct routine walkthroughs and station checks for compliance with food safety, sanitation, cleanliness, and presentation standards
- Provide coaching, feedback, and training reinforcement to team members
- Maintain punctual attendance and consistently fulfill assigned shifts
- Foster a positive and safe work environment and promote healthy team relations
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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