Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Career development opportunities
Job Description
Spokane Tribe Resort & Casino is a premier gaming and hospitality destination located in the heart of Washington State, offering guests an exceptional entertainment experience. Known for its luxurious accommodations, diverse dining options, and a vibrant casino floor, the resort has become a coveted location for visitors seeking quality service and memorable leisure. The resort prides itself on cultivating a culture of excellence, professionalism, and guest satisfaction, making it a leading hospitality provider in the region. Spokane Tribe Resort & Casino emphasizes community engagement and sustainable tourism, ensuring that both guests and staff have a rewarding and positive experience in a safe and welcoming environment.
The Food & Beverage (F&B) Assistant Manager role at Spokane Tribe Resort & Casino is an exciting opportunity for a dynamic hospitality professional to contribute significantly to its renowned restaurant operations. Reporting directly to the Director of Restaurant Operations, the Assistant Manager functions as a hands-on floater who provides operational support across multiple restaurant outlets, including Three Peaks, Sports Grill, the Quick Service Restaurant (QSR), and Cayuse Kapi. In this capacity, the assistant manager ensures consistency in service standards and guest experience while supporting shift execution and operational oversight.
This position demands a versatile leader capable of rotating between various outlets to reinforce the resort's high standards and deliver real-time coaching to team members. The role includes responding promptly and professionally to guest concerns, managing daily shift logistics, ensuring compliance with gaming and health regulations, and maintaining operational efficiency. The Assistant Manager plays a key role in upholding the Spokane Tribe Resort & Casino values by modeling professionalism, fostering a positive work environment, and mentoring staff to achieve operational excellence.
Working as an F&B Assistant Manager in a distinctive environment such as a casino resort provides unique challenges and rewards, including managing multiple dining concepts that range from full-service restaurants to quick-service establishments. This role offers the chance to develop and hone skills in team leadership, quality control, guest service, and regulatory compliance while contributing directly to the guest experience in a fast-paced, culturally rich, and guest-centric setting. Ideal candidates will be experienced in multi-outlet management and adaptable to diverse service environments with a passion for hospitality and excellence.
Employing a strategic and hands-on approach, the F&B Assistant Manager supports labor cost control, promotes food safety and sanitation, and ensures smooth shift operations, making this role instrumental in achieving the resort’s operational goals. The position requires a commitment to reliability, excellent communication skills, and a meticulous attention to detail, all within the vibrant backdrop of one of Washington’s premier hospitality venues. This is a full-time position that requires flexibility to work varied hours including nights, weekends, holidays, and special events, offering a competitive salary commensurate with experience and qualifications.
The Food & Beverage (F&B) Assistant Manager role at Spokane Tribe Resort & Casino is an exciting opportunity for a dynamic hospitality professional to contribute significantly to its renowned restaurant operations. Reporting directly to the Director of Restaurant Operations, the Assistant Manager functions as a hands-on floater who provides operational support across multiple restaurant outlets, including Three Peaks, Sports Grill, the Quick Service Restaurant (QSR), and Cayuse Kapi. In this capacity, the assistant manager ensures consistency in service standards and guest experience while supporting shift execution and operational oversight.
This position demands a versatile leader capable of rotating between various outlets to reinforce the resort's high standards and deliver real-time coaching to team members. The role includes responding promptly and professionally to guest concerns, managing daily shift logistics, ensuring compliance with gaming and health regulations, and maintaining operational efficiency. The Assistant Manager plays a key role in upholding the Spokane Tribe Resort & Casino values by modeling professionalism, fostering a positive work environment, and mentoring staff to achieve operational excellence.
Working as an F&B Assistant Manager in a distinctive environment such as a casino resort provides unique challenges and rewards, including managing multiple dining concepts that range from full-service restaurants to quick-service establishments. This role offers the chance to develop and hone skills in team leadership, quality control, guest service, and regulatory compliance while contributing directly to the guest experience in a fast-paced, culturally rich, and guest-centric setting. Ideal candidates will be experienced in multi-outlet management and adaptable to diverse service environments with a passion for hospitality and excellence.
Employing a strategic and hands-on approach, the F&B Assistant Manager supports labor cost control, promotes food safety and sanitation, and ensures smooth shift operations, making this role instrumental in achieving the resort’s operational goals. The position requires a commitment to reliability, excellent communication skills, and a meticulous attention to detail, all within the vibrant backdrop of one of Washington’s premier hospitality venues. This is a full-time position that requires flexibility to work varied hours including nights, weekends, holidays, and special events, offering a competitive salary commensurate with experience and qualifications.
Job Requirements
- must be at least 21 years of age
- high school diploma or equivalent
- minimum three years of front-of-house supervisory experience
- valid WA State Food Handler Certification or ability to obtain
- willingness to work varied schedules including nights, weekends, holidays, and special events
- ability to communicate effectively in English
- ability to maintain integrity, discretion and confidentiality
- ability to remain composed and solutions-focused in a high-pressure environment
- physical ability to move efficiently throughout the work area
Job Qualifications
- high school diploma or equivalent
- college coursework in hospitality, restaurant management, or business administration preferred
- minimum three years of front-of-house supervisory experience in full-service or fast-casual restaurant environment
- multi-outlet and casino F&B experience preferred
- experience managing across different restaurant concepts and service styles
- valid WA State Food Handler Certification or ability to obtain before first day of hire
- excellent communication skills in English
- strong integrity and discretion
- proficiency with POS systems and cash handling procedures
- ability to adapt service approach across different outlet concepts
Job Duties
- promote and support a culture of excellence by modeling values and delivering exceptional guest service
- provide exceptional guest service throughout all interactions
- ensure compliance with all gaming regulations, internal controls, and departmental policies
- float between assigned restaurant outlets to ensure management presence and consistent operational standards
- serve as primary management authority within assigned outlet overseeing floor coverage, server assignments, table management, and food quality
- conduct pre-shift huddles to communicate daily specials, assignments, and service priorities
- monitor service execution and take immediate corrective action as needed
- respond to guest concerns and escalated complaints with urgency and professionalism
- coordinate real-time staffing adjustments based on guest volume and operational demands
- complete opening and closing procedures including cash handling and POS reconciliation
- conduct routine walkthroughs to verify food safety, sanitation, cleanliness, and presentation standards
- provide coaching and training reinforcement to team members
- maintain regular attendance and punctuality
- promote a positive and safe work environment
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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