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HMSHost

Asst Director of Operations

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $136,276.00 - $155,744.00
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Work Schedule

Flexible
Day Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
meal benefits
transportation benefits
401(k) retirement plan
Company paid life insurance
Tuition Reimbursement
Employee assistance program
training and career growth opportunities
referral program bonus

Job Description

HMSHost is a leading provider of dining and retail services for travelers, operating in numerous airports, highways, and destinations across North America and internationally. Known for enhancing travel experiences by offering a diverse range of food and beverage options as well as retail amenities, HMSHost strives to create memorable experiences for guests through exceptional service, quality offerings, and well-managed locations. At Los Angeles International Airport (LAX), HMSHost operates various foodservice locations, catering to millions of passengers annually at one of the world's busiest airports. The company is committed to sustainability, innovation, and employee development, making it a great place for... Show More

Job Requirements

  • Ability to work various shifts including opening, busy periods, and closing
  • Knowledge of federal, state, and local sanitation, safety, and health standards
  • Compliance with HACCP standards and protocols
  • Demonstrated leadership and decision-making skills
  • Willingness to uphold company policies and safety guidelines
  • Ability to work collaboratively in a dynamic operational environment
  • Ability to speak, read, and understand instructions, policies, and menus

Job Qualifications

  • Minimum of five years restaurant profit and loss management experience
  • At least eight years overall experience in similar restaurant environments
  • Graduation from Food Service Management or Culinary program preferred
  • Demonstrated skills in team management, delegation, and issue resolution
  • Ability to manage multiple conflicting and concurrent priorities
  • Knowledge of HMSHost policies, products, service, quality, equipment, and operations standards or ability to acquire
  • Strong communication skills to read, comprehend, and converse effectively

Job Duties

  • Assist the Senior Director Operations in directing daily location operations
  • Assist in developing and implementing annual budgets to achieve sales and profit goals
  • Plan, organize, prioritize, and assign business activities effectively
  • Ensure compliance with company and brand standards and safety guidelines
  • Resolve most questions and problems, escalating only complex issues
  • Ensure managers follow opening, daily, and closing procedures and checklists
  • Conduct interviews, make hiring, termination, promotion and status change decisions
  • Promote HMSHost as an employer of choice locally
  • Ensure adherence to mandated rest breaks and meal periods
  • Enforce wellness and safety procedures and report any concerns
  • Make sure managers perform health and safety activities as specified
  • Analyze financial and operational data to monitor progress toward goals
  • Promote diversity and inclusion philosophy at the branch
  • Resolve customer and associate issues using good judgment
  • Ensure compliance with adult beverage policies
  • Maintain clean, stocked, and visually appealing display areas
  • Ensure all equipment is well-maintained and functional
  • Keep current contact information for all associates

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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