Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $58,881.95 - $71,424.80
Benefits
comprehensive health care options starting day 1
Travel Discounts Program with hotel rates worldwide
Employee assistance program
flexible PTO plan for managers and above
Company culture that values work-life balance and family friendly environment
comprehensive 401(k) program with company match contributions
exclusive employee stock purchase program
Range of exclusive perks to enhance overall employee experience and well-being
Job Description
Hilton Grand Vacations is a well-established company dedicated to providing exceptional vacation experiences to its guests worldwide. As part of the renowned Hilton family, Hilton Grand Vacations focuses on making guests' days memorable by offering quality time and opportunities for relaxation and adventure. The company thrives on creating a positive and exciting work environment where employees can grow professionally while contributing to the ultimate guest experience. Known for its commitment to excellence, Hilton Grand Vacations operates luxury resorts and vacation properties across various popular destinations globally, delivering top-notch service and hospitality. The organization places a strong emphasis on employee development... Show More
Job Requirements
- High school diploma or equivalent
- A minimum of one 1 year of experience in the customer service field
- A minimum of 1 year of management experience
- Previous hotel front desk experience
- Demonstrate leadership skills such as integrity, professionalism, and confidentiality
- A courteous and professional attitude when handling upset guests and difficult situations
Job Qualifications
- A minimum of one 1 year of experience in the customer service field
- A minimum of 1 year of management experience
- Previous hotel front desk experience
- Demonstrate leadership skills such as integrity, professionalism, and confidentiality
- A courteous and professional attitude when handling upset guests and difficult situations
- High school diploma or equivalent
- Possess the knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the essential functions of the job with or without reasonable accommodation
- Proven ability to respond effectively to sensitive inquiries or complaints
- Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc
- Interpersonal skills, high level of communication skills, ability to make decisions and lead others
- Understanding of how Housekeeping and Front Office work together
Job Duties
- Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone
- Effectively handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction
- Alert management team of potential serious issues
- Check-in arriving guests and check-out departing guests
- Assist Front Office Manager/Director with managing resort inventory
- Assist with adjustment in departmental policies and procedures
- Complete Front Desk accounting transactions including balancing end-of-day shift reports
- Communicate with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email
- Ensure all pending arrival information is accurate
- Perform property and room inspections
- Other duties as assigned by your leader
Job Location
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