Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,000.00 - $124,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee travel privileges
wellness programs
Retirement Plan
Employee Resource Groups
financial wellness programs
Job Description
United Airlines is a leading global airline committed to connecting people and uniting the world through its extensive route network and innovative services. As one of the largest airlines worldwide, United continually reinvents the airline industry not only through the planes it flies but also through the talented people who operate and support these flights. With an impressive workforce of over 100,000 employees, United Airlines fosters a collaborative and inclusive environment that emphasizes passion, experience, and skills to lead the way forward. Employees are supported with industry-leading health plans, wellness programs, and opportunities for career growth and development. United offers... Show More
Job Requirements
- Bachelor's degree or equivalent experience within airline operations or hotel front desk
- 5 years of experience within customer service or communication
- Proficient in Microsoft Office Suite (Word and Excel)
- Strong analytical and problem-solving skills
- Strong communicator
- verbal and written
- Flexibility to work various shifts to support 24/7/365 operation (including overnight, weekends, holidays, and overtime hours)
- Must be legally authorized to work in the United States for any employer without sponsorship
- Reliable and punctual attendance is an essential function of the position
- Successful completion of interview required to meet job qualification
Job Qualifications
- Bachelor's degree or equivalent experience within airline operations or hotel front desk
- 5 years of experience within customer service or communication
- Proficient in Microsoft Office Suite (Word and Excel)
- Strong analytical and problem-solving skills
- Strong communicator
- verbal and written
- Flexibility to work various shifts to support 24/7/365 operation (including overnight, weekends, holidays, and overtime hours)
Job Duties
- Monitor and complete daily operations of unassigned hotel and transportation requirements by use of system alerts
- Correct contractual violations of layover hotel assignments caused by irregular operations or reassignments to maintain on-time departures and meet financial objectives
- Work closely with Onboard Crew Scheduling, Flight Operations Crew Scheduling, SOC, and station operations to accommodate equipment substitutions
- Coordinate and communicate crew change information to minimize flight delays or cancellations
- Keep supervisors advised of pertinent operational information
- Accomplish operational and financial objectives for on-time performance and hotel/transportation needs in a customer centric manner while promoting quality of life for our crew
- Support flight crews and suppliers to resolve questions specific to hotel or transportation issues that are not covered in the pairing information
- Maintain the HOME system to ensure accuracy and record all aspects of hotel/transportation information
- Assist with HOME automation testing, identify errors and propose solutions to appropriate personnel
- Optimize daily and monthly hotel and transportation supplier inventories through reuse or cancellation of vacancies to ensure financial objectives are met including the gain-sharing program
- Collaborate with both Pilot/Flight Attendant Crew Scheduling and Charter Sales to develop optimum hotel/transportation assignments for extra lift, TDY, Flight Test Pilots, commercial and military charters
- Implement the appropriate number of hotel bookings as needed to protect the operation during irregular/unplanned events at the lowest available rate at time of booking
- Proactively communicate potential sellout cities due to seasonality or special events
- Maintain appropriate telephone availability to meet accurate customer service levels and performance against goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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