Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,000.00 - $124,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Employee Resource Groups
financial wellness programs
Paid Time Off
travel privileges
Job Description
United Airlines is one of the world's largest and most innovative airlines, operating a vast global network connecting millions of passengers each year. With a workforce of over 100,000 dedicated professionals, United Airlines is committed to transforming the air travel experience by leveraging cutting-edge technology, sustainable initiatives, and a customer-centric approach. Known for its comprehensive route network and commitment to service excellence, United Airlines offers a diverse and inclusive workplace environment that fosters career development and personal growth. Recognizing the importance of work-life balance and employee well-being, the airline provides industry-leading health plans, robust financial wellness programs, and engaging employee... Show More
Job Requirements
- Bachelor's degree or equivalent experience within airline operations or hotel front desk
- 5 years of experience within customer service or communication
- proficient in Microsoft Office Suite (Word and Excel)
- strong analytical and problem-solving skills
- strong communicator
- verbal and written
- flexibility to work various shifts to support 24/7/365 operation (including overnight, weekends, holidays, and overtime hours)
- must be legally authorized to work in the United States for any employer without sponsorship
- reliable and punctual attendance is an essential function of the position
- successful completion of interview required to meet job qualification
Job Qualifications
- Bachelor's degree or equivalent experience within airline operations or hotel front desk
- 5 years of experience within customer service or communication
- proficient in Microsoft Office Suite (Word and Excel)
- strong analytical and problem-solving skills
- strong communicator
- verbal and written
- flexibility to work various shifts to support 24/7/365 operation (including overnight, weekends, holidays, and overtime hours)
Job Duties
- Monitor and complete daily operations of unassigned hotel and transportation requirements by use of system alerts
- Correct contractual violations of layover hotel assignments caused by irregular operations or reassignments to maintain on-time departures and meet financial objectives
- Work closely with Onboard Crew Scheduling, Flight Operations Crew Scheduling, SOC, and station operations to accommodate equipment substitutions
- Coordinate and communicate crew change information to minimize flight delays or cancellations
- Keep supervisors advised of pertinent operational information
- Accomplish operational and financial objectives for on-time performance and hotel/transportation needs in a customer centric manner while promoting quality of life for our crew while ensuring compliance with both the AFA and ALPA agreements when assigning hotel rooms and ground transportation
- Support flight crews and suppliers to resolve questions specific to hotel or transportation issues that are not covered in the pairing information
- Maintain the HOME system to ensure accuracy and record all aspects of hotel/transportation information
- Assist with HOME automation testing, identify errors and propose solutions to appropriate personnel
- Optimize daily and monthly hotel and transportation supplier inventories through reuse or cancellation of vacancies to ensure financial objectives are met including the gain-sharing program
- Collaborate with both Pilot/Flight Attendant Crew Scheduling, and Charter Sales to develop optimum hotel/transportation assignments for extra lift, TDY, Flight Test Pilots, commercial and military charters
- Implement the appropriate number of hotel bookings as needed to protect the operation during irregular/unplanned events at the lowest available rate at time of booking
- Proactively communicate potential sellout cities due to seasonality or special events
- Maintain appropriate telephone availability to meet accurate customer service levels and performance against goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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