Associate Program Manager- Loyalty Marketing

Phoenix, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $56,643.81 - $65,381.77

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Vacation accruals

Sick leave accruals

paid company holidays

personal holidays

401K company contribution and match

Registered Retirement Savings Plan contribution and match

Employee and hotel discounts

Financial and health wellness programs

Tuition Reimbursement

Job Description

BWH Hotels is a globally recognized leader in the hospitality industry with a legacy spanning nearly 80 years. As a comprehensive hospitality company, BWH Hotels operates a robust portfolio of 18 distinct brands including WorldHotels, Best Western Hotels & Resorts, and SureStay Hotels, offering approximately 4,300 hotels in over 100 countries. Headquartered in Phoenix, Arizona, BWH Hotels is renowned for delivering unique travel experiences to travelers around the world. The company prides itself on fostering a workplace culture that promotes innovation, collaboration, and inclusivity. This culture has earned BWH Hotels top-ranking employee engagement scores and established it as a respected... Show More

Job Requirements

Bachelor's degree or equivalent combination of education and experience
2 to 5 years of experience in marketing or hospitality
superior customer service skills
ability to think strategically
excellent verbal and written communication skills
strong project management skills
proficiency in Microsoft Office Suite, QuickSight, Adobe and Salesforce
strong presentation skills
strong digital creative development skills
ability to work independently and collaboratively in a team environment

Job Qualifications

Bachelor's degree in Business Administration, Marketing, Advertising, Communications or a related field or equivalent combination of education and experience
2 to 5 years of related experience in marketing or hospitality industry
superior customer service skills
ability to think strategically and work independently and collaboratively
excellent verbal and written communication skills
strong project management skills
proficiency in Microsoft Office Suite, QuickSight, Adobe and Salesforce
strong presentation skills
strong digital creative development skills with attention to detail and best practices for execution

Job Duties

Create and execute incentive programs
create and maintain Innsider onboarding and training programs for front line staff
maintain lists and outreach to onboarding general managers
create curated lists and ensure correct awarding of BWR points for incentive programs and webinar/meeting attendees
create and maintain online learning applications
attend internal support meetings with other teams
update processes, links, and information on hotelier facing websites regarding the program
maintain content library for all online training and reference resources
manage team email inbox ensuring timely responses to member inquiries and providing training resources
research new programs and ideas to enhance BWR engagement
draft copy for company newsletters and property announcements
maintain accurate information in Salesforce regarding tasks and BWR ambassador program
create presentations and participate in webinars
prepare follow-up emails, webinar recordings, and resources for registrants within 48 hours
create copy and marketing assets to aid promotional success
update copy and resources for internal and external websites
coordinate with internal partners to ensure execution of promotional materials
provide ongoing support to properties during promotional periods
assist in updating and developing webinar content and seasonal promotions
aid in development and training for Threshold Goal program, monitor progress and provide follow-up
create and coordinate training and presentations for internal teams
provide training support including general manager, voting member/owner, online self-guided, and property front-line staff onboarding training

Job Location

You may be also interested in: