Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $34,299.61 - $38,419.19
Benefits
competitive pay
Excellent Benefits
Long-term Career Opportunities
Comprehensive training programs
employee recognition programs
Inclusive and diverse work environment
Opportunities for growth and advancement
Job Description
BXG Club Services - Indy is part of Hilton Grand Vacations, a global leader in vacation ownership renowned for its commitment to providing exceptional vacation experiences and cultivating long-term career opportunities for its team members. Hilton Grand Vacations operates with an unwavering dedication to innovation, quality, and continual growth, ensuring that every guest enjoys outstanding service and memorable stays. With a strong presence in the hospitality industry, the company embraces values such as Hospitality, Integrity, Leadership, Teamwork, Ownership, and acting with a sense of urgency, known as 'Now'. The company has earned acclaim for its workplace culture, appearing on Newsweek's... Show More
Job Requirements
- 6 months of professional customer service experience
- Friendly and enthusiastic demeanor with a positive outlook
- Dedication for providing positive experiences for owners and members
- Detail-oriented, self-motivated, and a problem solver
- Verbal fluency in English language required
- Basic computer literacy and skills
- Must be able to talk and type simultaneously
- Flexibility to include nights, weekends, and/or major holidays
Job Qualifications
- 6 months of professional customer service experience
- Friendly and enthusiastic demeanor with a positive outlook
- Dedication for providing positive experiences for owners and members
- Detail-oriented, self-motivated, and a problem solver
- Verbal fluency in English language required
- Bilingual in Spanish, Portuguese helpful
- Basic computer literacy and skills
- Must be able to talk and type simultaneously
- Flexibility to include nights, weekends, and/or major holidays
- Preferred experience includes 1+ years professional experience in call center customer service
- Timeshare, travel, call center, or hotel front desk background
- Proficient in Microsoft Office including Outlook, Word, Excel
Job Duties
- Handle inbound and outbound contacts in an omni-channel contact center customer service environment serving owners and members while efficiently identifying customer’s needs, clarifying information, research member concerns and provide solutions
- Confirm reservations and provide relevant information about the resorts, unit amenities, and travel information
- Answer inbound contacts and answer inquiries aimed at educating owners and members regarding all program options, benefits and self-service opportunities
- Assist owners with lower-level challenges and provide resolution using Spirit of Service techniques and empowerment tools provided
- Generate interest in special services such as cancellation protection and promotional opportunities when applicable
- Interact with internal customers and maintain relationships with business support departments
- Transact maintenance fee payments, loan payments, payoffs, and Club assessments when applicable
- Provide assistance confirming reservations with applicable points while providing comprehensive information about the resort/hotel, utilizing numerous software applications during this process
- Maintain knowledge of and follow customer information and data security processes at all times
- Adhere to, meet, or exceed all performance metrics, KPI’s and goals as defined by departmental leadership
- Embody the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
- Complete all required company training/compliance courses as assigned
- Adhere to company standards and maintain compliance with all policies and procedures
- Perform any reasonable request by management that supports the department’s mission and goals
Job Location
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