Associate Manager - Valet & Parking Services - Mass Eye & Ear

Towne Park is a leading hospitality services company committed to creating exceptional experiences and genuine smiles for millions of patients, visitors, and guests. Known for its compassionate approach and dedication to service excellence, Towne Park focuses on delivering high-quality valet parking, guest services, and related hospitality services tailored to meet the unique needs of clients and their customers. The company fosters a supportive and impactful work environment where every interaction is an opportunity to brighten someone’s day. Towne Park values diversity, customer satisfaction, and operational excellence, making it a great place to build a rewarding career in the hospitality industry. As a company, Towne Park emphasizes teamwork, employee development, and maintaining strong client relationships to ensure service standards are consistently met and exceeded.

The role of Associate Manager at Towne Park is a critical leadership position that requires managing the daily operations of a designated location to ensure high levels of client, customer, and associate satisfaction. The Associate Manager is responsible for overseeing service delivery, managing a team of at least two associates, and ensuring adherence to the company’s standards as well as those of the client. This includes direct involvement in guest services such as valet parking and bell services when necessary, providing hands-on leadership and support. The position also involves labor and financial management, including forecasting, productivity controls, revenue reconciliation, and budgeting oversight. The Associate Manager plays an active role in recruiting, hiring, training, and evaluating associates, fostering their growth and addressing performance issues proactively. A key aspect of the job is maintaining open communication and strong working relationships with clients to align operational goals with client expectations. Problem-solving skills and the ability to manage customer complaints effectively are essential.

This position requires a minimum of one year of related hospitality experience and a valid driver’s license with a clean record. Towne Park strongly prefers candidates with an associate’s degree or equivalent. The role demands proficiency in Microsoft Office applications, point-of-sale technology, and excellent communication skills to interact effectively with guests, clients, and team members. Physical demands include the ability to perform duties requiring walking, standing for extended periods, and occasionally lifting up to 50 pounds. Towne Park provides competitive compensation for this role, with an annual base pay range of $65,000 to $70,000. Additional eligibility for annual incentive bonuses may be available depending on job classification and company policies. Benefits include medical, dental, vision, accident, critical illness, and hospital indemnity insurance, along with life, AD&D, short-term and long-term disability coverage. Employees also have access to a 401k retirement plan and accrue paid time off annually, alongside six paid holidays and up to four floating holidays. This role may require up to 10 percent travel, and reasonable accommodations are offered for individuals with disabilities to perform essential job functions.