Associate Manager - Valet & Parking Services - Kernodle Clinic

Towne Park is a leading hospitality services company dedicated to creating exceptional experiences for millions of patients, visitors, and guests across their numerous locations. The company's core mission is to deliver smiles by providing compassionate and professional service that not only eases the anxiety of patients and their families but also ensures guests feel valued and cared for during their visit. As a hospitality service provider specializing in parking and guest services, Towne Park operates with a focus on quality and customer satisfaction, making every interaction an opportunity to brighten someone's day. With a reputation built on integrity and excellence, Towne Park fosters an inclusive and supportive work environment where employees are encouraged to make a meaningful impact. A career at Towne Park offers more than just employment; it is a chance to be part of a company that values making a difference through everyday efforts and exemplary service.

The role of Associate Manager at Towne Park is a dynamic and rewarding leadership position responsible for ensuring superior client, customer, and associate satisfaction at a designated location. This position involves managing the delivery of high-quality guest and patient services, overseeing hiring, training, evaluating, and managing associates, and driving the operational and financial success of the site. The Associate Manager plays a critical role in planning, assigning, and directing daily activities, appraising performance, addressing complaints, and maintaining effective communication with both clients and team members. The position requires strong leadership skills to manage at least two associates while ensuring service standards are met consistently across all shifts. This full-time role offers a competitive annual base salary of approximately $52,000, with eligibility for annual incentive bonuses based on performance and job classification.

Additionally, Towne Park supports its employees with comprehensive benefits including medical, dental, and vision insurance, accident and critical illness coverage, company-paid life and disability insurance, and a 401k retirement savings plan. Paid time off is provided, comprising accrual of 0.0385 hours of PTO per hour worked—up to 80 hours annually—as well as six paid holidays and up to four floating holidays each calendar year. The role requires physical stamina as it involves activities such as standing, walking, lifting up to 50 pounds occasionally, and occasional exposure to weather conditions. The Associate Manager is expected to uphold Towne Park’s safety and security procedures, promote a culture of customer confidentiality including HIPAA compliance where applicable, and maintain high levels of operational accuracy and professionalism. This opportunity is ideal for candidates passionate about hospitality management, seeking to develop their leadership skills within a respected company, and eager to contribute to creating positive guest experiences day after day.