Associate Customer Experience Manager

C&S Wholesale Services, LLC is a key entity within the larger C&S Family of Companies, recognized as the largest wholesale grocery supply company in the United States. Known for being an industry leader in supply chain innovation, C&S Wholesale Services takes great pride in its commitment to feeding local families, neighbors, and communities through its wide network of distribution centers, offices, and dedicated employees. The company fosters a culture where diversity is embraced, and every individual is valued, reflecting its core values that guide daily operations and business practices. With a focus on safety and inclusion, C&S Wholesale Services ensures a supportive and diverse work environment for all employees, promoting professional growth and success.

The role of Associate Customer Experience Manager at C&S Wholesale Services is an integral full-time, on-site position based in Miami, FL, involving frequent travel to retail store locations. Reporting to the Sr. Manager, Customer Experience, this role is pivotal in maintaining and enhancing operational relationships with independent customers within designated regions or specific chains. The Associate Customer Experience Manager acts as the primary liaison on the business side, working closely with customers’ operational management to ensure high levels of satisfaction related to the company’s operations and procedural adherence.

This position is fundamentally about facilitating smooth communication between stakeholders, resolving service issues, and supporting customers through presentations and project scope reviews. Performance metrics are closely monitored, and the role contributes to the continuous improvement of key operational indicators for assigned customers. The role also supports planning efforts around major customer events such as holiday season preparations, grand openings, anniversary sales, and other in-store activities, ensuring the company’s operational policies and procedures align seamlessly with customer expectations.

Candidates will be expected to engage collaboratively with cross-functional Customer Experience teams to identify root causes of operational issues, removing obstacles that impact customer satisfaction. Importantly, the Associate Customer Experience Manager plays a strategic role in influencing customer decision-making on key improvement initiatives, helping to cultivate strong, long-lasting relationships. This position requires strong skills in project management, technical proficiency, analytical thinking, and business acumen. Bilingual proficiency in English and Spanish is essential due to the nature of the customer base.

In addition to the responsibility and impact this role offers, C&S Wholesale Services provides a comprehensive benefits package starting from day one, including medical, dental, and vision coverage, a company matched 401(k), paid time off, holiday pay, tuition reimbursement, wellness programs, and employee discounts. With weekly pay and various opportunities for career progression, the company builds a rewarding environment for individuals driven to grow in a fast-paced, fast-evolving sector. The commitment to safety, inclusion, and employee well-being makes this position at C&S Wholesale Services a promising career opportunity for professionals eager to make a meaningful difference in community sustenance and retail operations.