Associate

Tailwind Concessions is a dynamic and rapidly growing company that specializes in providing exceptional dining and retail experiences to travelers at various airport locations. Known for its commitment to innovation, growth, and excellence, Tailwind aims to create welcoming environments that deliver high-quality food, beverages, and customer service. As a company, Tailwind values diversity and inclusion, actively encouraging Veterans and Military family members to apply. They are dedicated to maintaining a supportive workplace where all employees can thrive and contribute meaningfully to the overall customer experience.

The role of Associate at Tailwind is an integral part of the team, focused on supporting the daily operations that keep the business running smoothly. This position requires a motivated and detail-oriented individual who is passionate about customer service and capable of handling a variety of responsibilities. The Associate is responsible for managing cash and card transactions efficiently, providing excellent customer service, and preparing and serving both coffee drinks and other beverages. Additionally, Associates help ensure the cleanliness and organization of the coffee station, manage inventory, and collaborate with teammates to maintain a pleasant and professional atmosphere.

The position offers opportunities to gain valuable experience in the food and beverage industry, specifically within an airport retail setting where fast-paced service and attention to detail are essential. Tailwind provides paid training to help new hires become familiar with company standards, drink recipes, and service protocols. Full-time employees have access to comprehensive health, dental, and vision insurance benefits, as well as other perks such as a 401k plan and employee discounts. This role is suitable for individuals who enjoy working in team environments, prioritize excellent communication, and are adaptable to the changing needs of a busy retail operation. Tailwind emphasizes safety and security, requiring all Associates to pass a TSA background check to obtain an airport badge, ensuring compliance with airport regulations.

Overall, the Associate position at Tailwind offers a rewarding opportunity for individuals looking to build careers in customer service and hospitality within a company that values both employee growth and customer satisfaction. By joining Tailwind, Associates become part of a forward-thinking team committed to delivering quality experiences to travelers and contributing to the company’s ongoing success.