Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $17.00
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Work Schedule

Standard Hours
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Benefits

401k
Paid training
employee discount
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Tailwind Concessions is a dynamic and rapidly expanding company recognized for its steadfast commitment to innovation, growth, and the delivery of exceptional dining and retail experiences to travelers. Operating primarily within the hospitality and retail sectors, Tailwind serves a diverse clientele at various locations, including airport concessions, providing a seamless blend of quality service and customer satisfaction. With a focus on creating welcoming environments and maintaining operational excellence, Tailwind emphasizes the importance of both employee development and customer-centric service.

The Associate role at Tailwind is a vital position within our team, designed for highly motivated and detail-oriented individuals who thrive in fast-paced service environments. As an Associate, you will play a key role in supporting the daily operations of our business, ensuring that every customer interaction reflects our commitment to excellence. Your responsibilities will span from handling financial transactions efficiently to crafting and serving a range of coffee and specialty beverages tailored to customer preferences.

In this role, you will collaborate closely with colleagues to maintain a clean, organized, and inviting environment. Managing inventory, restocking supplies, and assisting customers with inquiries are essential components of the day-to-day duties, contributing directly to the smooth running of the business. This position requires a customer-focused mindset, strong communication skills, and the ability to adapt to a variety of tasks and situations.

Tailwind values the contributions of Veterans and Military family members and encourages them to apply, reflecting our inclusive hiring philosophy. We believe that the diverse experiences and perspectives of our team members enrich our workplace and enhance the quality of service we provide.

This opportunity not only offers a competitive working environment but also provides avenues for personal and professional growth within a respected company. Associates at Tailwind are supported through comprehensive training, a supportive team culture, and access to employee benefits designed to promote well-being and job satisfaction. Join us to be part of a company that values innovation, teamwork, and outstanding customer experiences.

Job Requirements

  • Must be able to pass TSA background check to receive airport badge
  • Must have reliable transportation

Job Qualifications

  • Basic math
  • Customer service experience
  • Barista experience
  • Food service experience
  • Clear communication skills
  • Adaptability

Job Duties

  • Handle cash and card transactions efficiently and accurately
  • Provide excellent customer service, process orders, and address any customer inquiries or concerns with a friendly and professional demeanor
  • Craft and serve a variety of coffee drinks and specialty beverages according to customer preferences
  • Operate coffee equipment, maintain cleanliness and organization of the coffee station, and stay updated on drink recipes and trends
  • Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes and guest preferences
  • Restock and replenish product and inventory supplies
  • Work with a team to provide the best possible customer experience

Job Criteria

Experience

Entry Level (1-2 years)


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