Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $16.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
Meal Allowances
Onboard accommodation
Job Description
The Pride of America is a renowned cruise ship operated by NCL America, known for delivering exceptional hospitality experiences in the vibrant and diverse setting of the high seas. As part of a pioneering fleet, the Pride of America offers travelers the chance to explore beautiful Hawaiian islands while enjoying world-class amenities, fine dining, and outstanding customer service. NCL America prides itself on its commitment to excellence in the cruise industry, providing guests with unparalleled service and comfort across all departments onboard its ships. The company fosters an inclusive culture that celebrates diversity and encourages teamwork, ensuring that both guests... Show More
Job Requirements
- High school diploma, Secondary Education degree or equivalent
- Courses and or training in safety, environmental, public health and sanitation regulations and procedures
- Passionate about hospitality and customer service driven
- Must have a professional appearance and good hygiene
- Respect for all co-workers and guests
- Pride in your work by creating positive energy, excitement and fun
- Able to work 7 days a week
- Demonstrate positive behaviors
- smiling, being polite and courteous
- Able to develop camaraderie with team members
- Ability to live in close quarters
- share limited space with other cabin-mates
- Able to maintain a sense of balance without disturbance while walking and standing
- Able to climb up and down vertical ladders and stairways
- Able to step over a door sill or coming up to 24 inches in height
- Able to move through a restricted opening of 24 inches by 24 inches
- Able to open and close watertight doors that weigh up to 55 pounds
- Able to lift at least a 40 pound load off the ground, and to carry, push or pull the same load
- Able to grasp and manipulate common tools such as wrenches, hammers, screwdrivers and pliers
- Able to crouch, kneel and crawl
- Able to distinguish differences in texture and temperature by feel
- Able to intermittently stand on feet for up to four hours with minimal rest periods
- Able to react to visual alarms and instructions
- Able to react to audible alarms and instructions
- Capable of normal conversation
- Able to pull an uncharged 1.5 inch diameter, 50 feet fire hose with nozzle to full extension, and to lift a charged 1.5 inch diameter fire hose to firefighting position
- Physically able to put on a personal flotation devise (PFD) without assistance from another individual
- Has no physical limitations that would hinder or prevent the performance of duties
Job Qualifications
- Minimum of two years experience as a front waiter with fine dining and banquet service experience in 3 star - 4 star land-based hotel/resort, free-standing restaurant with at least 180 seats, or previous shipboard experience in a similar position
- Minimum of two years experience selling and serving wine and other beverage products
- Intermediate to advanced level English verbal and writing skills, including the proper use of English grammar
Job Duties
- Assist with achieving departmental guest satisfaction targets and food and beverage revenues by following established service strategies and optimizing up-sell opportunities
- Perform other related duties as assigned or as directed
- Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position
- Ensure that assigned station is properly setup with the required amounts of china, glassware, silverware and mis-en-place prior to the start of service
- Comply with sequence of service for food and beverage, and follow the lead/instructions of the Waiters to ensure timeliness of service to guests
- Resolve any service and/or product deficiencies that may occur, to ensure satisfaction of service with guests in assigned station
- Ensure that assigned station is properly cleaned and set-up at the end of the meal period and that all assigned side-work is complete
- Perform other jobs as assigned, including manning non-cooking buffet action stations
- Deliver food and beverage orders to guest's staterooms as per company procedure
- Deliver amenities to guest's staterooms
- Assist with private parties and functions
- Field guest phone orders and handle according to established procedures
- Clear service trays from staterooms, corridors and pantries in a timely manner
Job Location
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