Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,000.00 - $45,000.00
Work Schedule
Flexible
On-call
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401k plan
Paid Time Off
Paid training
Bonus opportunities
internal leadership development program
Tuition Assistance
Nationwide discounts
Military friendly
Job Description
Parking Management Company (PMC) is a nationally recognized provider specializing in hospitality-focused parking services. With its headquarters in Nashville, Tennessee, PMC delivers professional valet and self-parking management services alongside shuttle transportation, event parking, and porter/bell services. PMC proudly serves a diverse client base, including hotels, resorts, healthcare facilities, residential communities, restaurants, and event venues across multiple states. Known for their white-glove customer-first approach, PMC seamlessly integrates their services to enhance the overall guest experience, positioning itself as an extension of hospitality for both their partners and guests. The company promotes high standards of service, operational excellence, and team development, fostering... Show More
Job Requirements
- High school diploma or GED
- Minimum 1 year supervisory or related customer service experience preferred
- Valid driver's license and reliable transportation required
- Clean motor vehicle record with no more than three moving violations in past three years
- Ability to pass and maintain a clean background check
- Ability to deliver exceptional customer service
- Strong communication and interpersonal skills
- Ability to analyze payroll and revenue data accurately
- Willingness to work flexible hours including nights weekends and holidays
- Ability to lift moderate weights
- Effective time management and organizational skills
- Ability to use personal cell phone for work communication
- Must comply with all company policies and procedures
Job Qualifications
- High school diploma or general education degree (GED)
- Minimum 1 year supervisory and related customer service or hospitality experience preferred
- Management or leadership training certifications preferred
- Valid driver’s license with reliable transportation
- Clean motor vehicle record with no more than three moving violations in three years
- Pass and maintain a clean background check
- Ability to deliver exceptional guest service maintaining professional and courteous demeanor
- Strong communication skills with ability to foster a welcoming environment
- Analytical and problem-solving skills for payroll and revenue data
- Ability to work collaboratively indoors and outdoors with clients and teams
- Capability to lift moderate weights and maintain situational awareness
- Willingness to use personal cell phone for work-related communication according to company policy
Job Duties
- Provide hands-on guest service training to all associates ensuring team members meet or exceed guest service standards
- Monitor daily interactions to uphold premium customer experience
- Supervise and coordinate all valet operations ensuring safe and efficient vehicle parking and retrieval
- Lead interviewing hiring onboarding training and performance management of associates
- Ensure associates maintain a professional appearance and deliver high-quality guest experience
- Maintain communication with associates and client contacts resolving operational issues
- Conduct weekly audits of associate timecards and submit accurate payroll reports
- Assist with account revenue management ensuring adherence to revenue SOPs
- Identify and develop high-potential associates fostering a positive team culture
- Serve as key contact for urgent operational issues available for on-call problem-solving
- Oversee execution of company initiatives ensuring compliance and alignment with strategic goals
- Actively involve staff in planning decision-making and process improvement
- Attend staff meetings and complete assigned training modules
- Work flexible hours including during financial close periods and travel if required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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