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Assistant Tour Operations Manager (Highmark Stadium - Buffalo Bills)
Job Overview
Employment Type
Full-time
Compensation
Salary
Up to $65,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid vacation
401k plan
Job Description
Legends Global is a premier partner to the world’s greatest live events, venues, and brands. With a robust network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, Legends Global delivers a fully integrated solution of premium services. Their services encompass feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking. This comprehensive approach ensures that their partners remain front and center through a white-label strategy that emphasizes depth of expertise and high-level execution across all components of live events and venues. The company culture at Legends Global is one... Show More
Job Requirements
- Bachelor’s degree in business, sports management, marketing or related field
- 1-2 years of experience in stadium operations and sales, preferably in sports and entertainment
- Ability to manage multiple projects with high attention to detail
- Ability to work non-traditional hours including nights, weekends, and holidays
- Knowledge of CRM systems, Archtics, or Ticketmaster Host
- Strong communication and customer service skills
- Ability to work collaboratively in a team environment
Job Qualifications
- 1-2 years of stadium operation and sales experience, preferably in sports and entertainment
- Bachelor’s degree in business, sports management, marketing or other related area of study
- Able to simultaneously manage a high level of detail across multiple projects
- Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure
- Able to work well within a team environment, offering assistance and support to team members whenever necessary
- Able to balance internal priorities with client expectations
- Knowledge of Archtics/Ticketmaster Host/Customer Relationship Management (CRM)
- Proficient in Microsoft Office
- Bilingual in Spanish a plus
Job Duties
- Work in cooperation with Tour Operations Manager and stadium operations for daily tour activity and theme day execution
- Work with staff to ensure quality and overall fan experience for all aspects of the tour programs offered
- Serve as manager-on-duty in the absence of Tour Operations Manager
- Provide on-site support on event days
- Provide tour operations team with information pertaining to groups sold by sales team including work/catering orders, waiver information, special events credentials
- Oversee administrative daily tasks pertaining to tour operations team
- Assist Tour Operations Manager with scheduling and payroll
- Provide superior and professional customer service to clients
- Liaison with appropriate departments and stadium personnel about daily tours
- Work non-traditional hours including nights, weekends, and holidays
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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