Assistant Tour Operations Manager (Highmark Stadium - Buffalo Bills)

Legends Global is a premier partner to the world’s greatest live events, venues, and brands. With a robust network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, Legends Global delivers a fully integrated solution of premium services. Their services encompass feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking. This comprehensive approach ensures that their partners remain front and center through a white-label strategy that emphasizes depth of expertise and high-level execution across all components of live events and venues. The company culture at Legends Global is one defined by respect, ambitious thinking, collaboration, and bold action. The organization is deeply committed to building an inclusive workplace where every employee can be authentic, impactful, and develop their careers. Winning is an everyday mantra at Legends Global, powered by a unified team that understands every success is earned through collective effort. They strongly encourage applications from diverse candidates including women, minorities, individuals with disabilities, and protected veterans as an Equal Opportunity/Affirmative Action employer and VEVRAA Federal Contractor.

The Assistant Tour Operations Manager role at Legends Global, located at Highmark Stadium in Buffalo, NY, is a dynamic and strategic position vital to the daily operations of the tour department. This role is focused on assisting with coordination and supervision of tour schedules, staff, and all tour activities to ensure exceptional guest experiences. The Assistant Manager collaborates closely with the Tour Operations Manager, stadium operations, and various internal departments along with external partners to guarantee smooth day-to-day operations during both event and non-event days. Key responsibilities include overseeing logistical needs, supporting the training and onboarding of tour staff, handling administrative tasks such as scheduling and payroll management, and serving as manager-on-duty in the Tour Operations Manager’s absence. A crucial part of this role is to maintain the highest standards of safety, quality, and efficiency across all tours and ensure superior customer service to clients. The Assistant Tour Operations Manager must display flexibility working non-traditional hours including nights, weekends, and holidays. This position offers a competitive salary up to $65,000, commensurate with experience, plus a comprehensive benefits package covering medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan. Working onsite at the new Highmark Stadium, this role demands physical stamina to meet various job requirements and is suited for individuals who thrive in fast-paced, detailed, and customer-focused environments. This opportunity is ideal for candidates with a background in stadium operations and sales, especially in sports and entertainment, who are seeking to grow their career in a reputable, world-class live events company.