Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $105,000.00
Benefits
Competitive base salaries
bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Free and confidential counseling support through our Healthy Minds program
career development and training opportunities
Job Description
American Express, a renowned financial services company known for its history of innovation and commitment to customer and employee welfare, is seeking a dedicated Centurion Lounge Assistant Team Leader to join their team at the LAX Airport location.
Job Requirements
- Minimum 2 years' proactive customer service experience (premium servicing a plus)
- minimum 2 years' supervisory experience or proven track record as a high performing MSP
- airline, lounge, or travel industry experience highly preferred, including reservation experience
- demonstrated passion for service with the ability to resolve customer issues and concerns
- ability to successfully understand and implement policies, procedures, and programs
- strong written, verbal, and presentation skills
- ability to manage and resolve conflict
- ability to drive and measure business results
- strong analytical and creative problem-solving skills
- detail-oriented with strong organizational and prioritization skills who can work well under pressure
- ability to work flexible shifts including nights, weekends, and holidays are essential
- light to moderate lifting may be required for certain job tasks
Job Location
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