Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $33.80
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Retirement fund
professional development training
Commuter Benefits
Flexible healthcare spending account
Mental health assistance
Job Description
Goodwill of the San Francisco Bay is a nonprofit organization devoted to creating opportunities for people to find employment and build sustainable careers. With multiple retail store locations throughout the Bay Area, Goodwill works to support its mission of ending unemployment by providing no-cost career development, training, and education services to individuals from diverse backgrounds. The organization is deeply rooted in community involvement, operating with values of trust, collaboration, engagement, ownership, and innovation. These core values are vital in fostering an inclusive and welcoming workplace where employees feel empowered and motivated to contribute towards the organization’s goals and the wellbeing of the communities they serve.
This particular role is a Retail Store Sales Floor Lead located at the Goodwill store on Macarthur Boulevard in Oakland, California. This full-time position is eligible for a monthly bonus based on performance goals and offers a minimum pay of $70,304 annually. The Retail Store Sales Floor Lead is integral in managing the day-to-day operations of the sales floor and occasionally assisting with production room oversight. The primary objective is to drive the retail operations efficiently and effectively to support Goodwill’s mission financially and operationally.
Key responsibilities of the role include leading and developing store team members, maintaining excellent customer service standards, managing inventory and donation processing, and ensuring the store runs smoothly within budget guidelines. The position requires a dynamic leader who can foster a positive workplace culture, build a high-performing team, and handle complex sales transactions such as customer returns. This role also involves travel to other Goodwill locations for support and development purposes and the flexibility to transfer between stores as business needs dictate.
The ideal candidate will have a strong background in retail management with at least one year of experience, coupled with excellent customer service skills and proficiency in Microsoft Office. The ability to manage payroll and operational costs efficiently, handle personnel development, and maintain compliance with company standards and policies is critical. This role demands a hands-on leader who can manage performance and results through effective coaching, planning, and decision-making.
Working at Goodwill of the San Francisco Bay means more than just employment – it is a chance to join a team committed to making a positive community impact. The organization provides its employees with a comprehensive benefits package, including medical, dental, and vision insurance, retirement fund participation, commuter benefits, flexible healthcare spending accounts, mental health support through employee assistance programs, and professional development training. Goodwill emphasizes career growth and fosters a supportive environment where employees can thrive and contribute to meaningful social transformation.
Those interested in this opportunity should value community engagement and embrace change and innovation as part of their leadership philosophy. Goodwill's mission to empower individuals, strengthen families, and build stronger communities requires dedication, trust, and collaborative spirit. Candidates can expect to be ambassadors of the brand and active participants in advancing the company culture and business success. Goodwill of the San Francisco Bay is an equal opportunity employer and strives to accommodate individuals with disabilities in the workplace. This role not only offers the potential for financial rewards but also the satisfaction of contributing to a noble cause and helping create pathways to employment for many individuals in need.
This particular role is a Retail Store Sales Floor Lead located at the Goodwill store on Macarthur Boulevard in Oakland, California. This full-time position is eligible for a monthly bonus based on performance goals and offers a minimum pay of $70,304 annually. The Retail Store Sales Floor Lead is integral in managing the day-to-day operations of the sales floor and occasionally assisting with production room oversight. The primary objective is to drive the retail operations efficiently and effectively to support Goodwill’s mission financially and operationally.
Key responsibilities of the role include leading and developing store team members, maintaining excellent customer service standards, managing inventory and donation processing, and ensuring the store runs smoothly within budget guidelines. The position requires a dynamic leader who can foster a positive workplace culture, build a high-performing team, and handle complex sales transactions such as customer returns. This role also involves travel to other Goodwill locations for support and development purposes and the flexibility to transfer between stores as business needs dictate.
The ideal candidate will have a strong background in retail management with at least one year of experience, coupled with excellent customer service skills and proficiency in Microsoft Office. The ability to manage payroll and operational costs efficiently, handle personnel development, and maintain compliance with company standards and policies is critical. This role demands a hands-on leader who can manage performance and results through effective coaching, planning, and decision-making.
Working at Goodwill of the San Francisco Bay means more than just employment – it is a chance to join a team committed to making a positive community impact. The organization provides its employees with a comprehensive benefits package, including medical, dental, and vision insurance, retirement fund participation, commuter benefits, flexible healthcare spending accounts, mental health support through employee assistance programs, and professional development training. Goodwill emphasizes career growth and fosters a supportive environment where employees can thrive and contribute to meaningful social transformation.
Those interested in this opportunity should value community engagement and embrace change and innovation as part of their leadership philosophy. Goodwill's mission to empower individuals, strengthen families, and build stronger communities requires dedication, trust, and collaborative spirit. Candidates can expect to be ambassadors of the brand and active participants in advancing the company culture and business success. Goodwill of the San Francisco Bay is an equal opportunity employer and strives to accommodate individuals with disabilities in the workplace. This role not only offers the potential for financial rewards but also the satisfaction of contributing to a noble cause and helping create pathways to employment for many individuals in need.
Job Requirements
- High school diploma, GED, or equivalent work experience
- One-year work experience in retail management
- One-year customer service experience
- Proficient in Microsoft Office Suite
- Ability to pass a background check and drug screen where applicable
- Ability to speak and read English proficiently
Job Qualifications
- High school diploma, GED, or equivalent work experience
- One-year work experience in retail management
- One-year customer service experience
- Proficient in Microsoft Office Suite
- Ability to pass a background check and drug screen where applicable
- Ability to speak and read English proficiently
Job Duties
- Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production
- Monitors product levels including floor work, as-is, recycle, trash, seasonal back stock daily to achieve bottom line sales budget against targets
- Ensures payroll costs and operating costs are managed to budget
- Ensures team members deliver excellent customer service to donors and customers
- Works to de-escalate customer situations while finding an appropriate solution
- Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately
- Partners with community businesses and organizations to promote Goodwill mission
- Serves as a Goodwill ambassador to the community
- Leads the day-to-day operations of the sales floor
- Ensures that retail store associates and customer service managers are well-trained and fulfill their duties and responsibilities
- Acts as a key holder for the store, closing shift manager, and backup to the Store Manager
- Processes complex sales transactions, including customer returns
- Ensures that team members are operating per company standards and procedures
- Travels to other Goodwill of the San Francisco Bay locations to assist other stores and attend training
- Transfers to different stores due to business needs
- Partners with support areas such as Asset Protection, Human Resources, Safety, Finance, Learning & Development to ensure compliance and business goal alignment
- Maintains regular and consistent in-person attendance
- Builds a high-performing team
- Responsible for performance management including coaching, discipline, performance improvement plans, and annual reviews
- Plays a critical role in driving company culture change efforts and change management processes
- Performs other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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