Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $66,000.00
Work Schedule
Flexible
Benefits
Private medical insurance
Dental Insurance
Vision Insurance
Paid vacation
Paid sick time
401k plan
Life insurance
employee discount
Social events
Service award incentives
paid leave
Job Description
Orlebar Brown, part of the renowned Chanel group, is a distinguished luxury fashion brand established in March 2007, originating with a unique approach to men's beachwear, particularly tailored swim shorts modeled after traditional men's trousers. These swim shorts are recognized globally for their distinctive side fasteners and exceptional quality, symbolizing the brand's commitment to combining elegance with functionality. Over the years, Orlebar Brown has expanded its collections beyond beachwear to encompass broader lifestyle collections centered around themes of Beach, Resort, Coast, and Sport. The brand sustains engagement with its international clientele through multiple product releases, including seasonal capsules, new categories, and innovative services throughout the year. The company's mission is to inspire and enable everyone to 'Holiday Better,' which encapsulates its dedication to enhancing customers' leisure and travel experiences with stylish, premium products.
Orlebar Brown enjoys a prestigious global presence with sales through online platforms, over 30 proprietary stores, and partnerships with top-tier retailers and luxury hoteliers worldwide. Its clientele is diverse and international, ranging from holidaymakers in exotic destinations to professionals and adventurers in various settings. The company prides itself on fostering close relationships with its customers, focusing on delivering exceptional service tailored to their lifestyle and preferences.
The Assistant Store Manager role at Orlebar Brown represents a significant career opportunity within this dynamic and rapidly growing luxury retail environment. This full-time role, based in Brentwood, Santa Monica, CA, offers a competitive salary ranging from $55,000 to $66,000 annually, dependent on experience and qualifications, exclusive of potential bonuses or commissions. Reporting directly to the Store Manager, the Assistant Store Manager acts as a vital ambassador for the brand, driving sales performance, managing store operations, and upholding the high standards emblematic of Orlebar Brown.
In this role, the Assistant Store Manager is tasked with exceeding sales targets, optimizing key performance indicators such as footfall, units per transaction, conversion rates, and average transaction value. Leadership and team motivation form the cornerstone of this position, as the Assistant Store Manager leads the sales staff in delivering superior customer service, refining selling techniques, and driving sales initiatives. Operational responsibilities include daily store management tasks like financial handling, stock control, merchandising aligned with visual guidelines, and maintaining store security.
The role also involves close collaboration with the Head of Retail and head office teams to align store activities with broader business objectives. Ensuring seamless store operations during the Store Manager's absence, managing staff rotas, recruitment, training, and administration are essential aspects of the position. The ideal candidate should demonstrate excellent communication skills, customer service expertise, strong numerical and IT literacy, organizational capabilities, and a passion for maintaining premium retail standards. Moreover, they should exhibit a team-oriented mindset, resilience in problem-solving, and a proactive approach to driving store success.
At Orlebar Brown, the workplace culture emphasizes diversity, inclusion, and continuous professional development. The company offers employees enriching training opportunities and a comprehensive benefits package that includes private medical insurance with family coverage options, dental and vision plans, paid vacation and sick leave, 401K retirement plans, life insurance, generous employee discounts, social events, and recognition programs. This role is not merely a job but part of a vibrant lifestyle that reflects the brand's tailored, vibrant, and brave values. Orlebar Brown is committed to building an inclusive environment where unique perspectives foster team effectiveness and innovation, inviting talented individuals ready to contribute and grow within this exceptional luxury retail brand.
Orlebar Brown enjoys a prestigious global presence with sales through online platforms, over 30 proprietary stores, and partnerships with top-tier retailers and luxury hoteliers worldwide. Its clientele is diverse and international, ranging from holidaymakers in exotic destinations to professionals and adventurers in various settings. The company prides itself on fostering close relationships with its customers, focusing on delivering exceptional service tailored to their lifestyle and preferences.
The Assistant Store Manager role at Orlebar Brown represents a significant career opportunity within this dynamic and rapidly growing luxury retail environment. This full-time role, based in Brentwood, Santa Monica, CA, offers a competitive salary ranging from $55,000 to $66,000 annually, dependent on experience and qualifications, exclusive of potential bonuses or commissions. Reporting directly to the Store Manager, the Assistant Store Manager acts as a vital ambassador for the brand, driving sales performance, managing store operations, and upholding the high standards emblematic of Orlebar Brown.
In this role, the Assistant Store Manager is tasked with exceeding sales targets, optimizing key performance indicators such as footfall, units per transaction, conversion rates, and average transaction value. Leadership and team motivation form the cornerstone of this position, as the Assistant Store Manager leads the sales staff in delivering superior customer service, refining selling techniques, and driving sales initiatives. Operational responsibilities include daily store management tasks like financial handling, stock control, merchandising aligned with visual guidelines, and maintaining store security.
The role also involves close collaboration with the Head of Retail and head office teams to align store activities with broader business objectives. Ensuring seamless store operations during the Store Manager's absence, managing staff rotas, recruitment, training, and administration are essential aspects of the position. The ideal candidate should demonstrate excellent communication skills, customer service expertise, strong numerical and IT literacy, organizational capabilities, and a passion for maintaining premium retail standards. Moreover, they should exhibit a team-oriented mindset, resilience in problem-solving, and a proactive approach to driving store success.
At Orlebar Brown, the workplace culture emphasizes diversity, inclusion, and continuous professional development. The company offers employees enriching training opportunities and a comprehensive benefits package that includes private medical insurance with family coverage options, dental and vision plans, paid vacation and sick leave, 401K retirement plans, life insurance, generous employee discounts, social events, and recognition programs. This role is not merely a job but part of a vibrant lifestyle that reflects the brand's tailored, vibrant, and brave values. Orlebar Brown is committed to building an inclusive environment where unique perspectives foster team effectiveness and innovation, inviting talented individuals ready to contribute and grow within this exceptional luxury retail brand.
Job Requirements
- Minimum 3 years of related experience
- Ability to move heavy items of 15 lbs to 25 lbs including overhead lifting, pulling and pushing
- Ability to stand for extended periods
- Flexible to business needs
- Able to communicate effectively at multiple levels
- Proficient computer skills
- Ability to liaise with HQ teams
- Ability to manage staff and conduct interviews
- Commitment to maintaining company uniform standards
Job Qualifications
- Excellent communication skills both verbal and written
- Excellent customer service skills
- Minimum 2 years of retail supervisory experience or equivalent
- Experience in premium or luxury boutique or department store environment
- Ability to create and drive sales and footfall during quieter periods
- Experience in building client bases and client books
- Strong numerical skills
- Proficient in Excel, PowerPoint and Word
- Strong planning and organizational skills
- Confident managing a store team of 3-8 people
- Attention to detail and maintaining high store standards
- Self-confident and self-motivated
- Team player with strong professional relationships
- Logical problem solver
- Initiative and ownership-taking abilities
- Ability to multitask and focus on detail while seeing the bigger picture
- Self-starter comfortable working independently
Job Duties
- Achieve and wherever possible exceed in sales to maximize on selling results and key KPIs: footfall, UPT, conversion, ATV
- Manage and motivate store staff to deliver the highest level of customer service and as a service ambassador lead the team in terms of selling techniques
- Drive forward sales through a range of initiatives
- Assist Manager in day-to-day operations
- Build a client base
- Liaise with Head of Retail and key staff members of the head office team
- Handle store banking, cashing up and key holder responsibilities
- Ensure all staff maintain Orlebar Brown standards
- Maintain appropriate stock levels in your shop and ensure the highest standards of housekeeping, cleanliness and merchandising are upheld and aligned with VM guidelines
- Maintain security of the shop premises, stock and all shop monies
- Complete and submit all necessary paperwork and reports for Orlebar Brown Head Office when required
- Oversee with Store Manager the stock control and stock management
- Oversee with Store Manager the daily stock counts and liaise with merchandising at head office for any corrections
- Oversee the management of the store and team when the Store Manager is absent
- Manage staff store rota and gain store manager’s sign off and approval
- Work with Store Manager to develop the store sales team and train at local store level
- Support Store Manager to manage daily and weekly admin workloads
- Ensure customer complaints are managed in a sympathetic and timely manner
- Recruit a team and advertise vacancies when they arise and find new personnel – hold first stage interviews with the Store Manager
- Hold first stage interviews if your Store Manager is absent
- Then book in second stage interviews with your HOR for them to make the final hiring decision
- Induct new staff at your store and provide product and till training and procedural process-focused training
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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