Assistant Store Manager (Bilingual)

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $15.00

Benefits

Paid on-the-job training and a comprehensive new hire program

Access to a robust learning management system with e-learning modules

Cross brand training opportunities

Enrollment in a key holder leadership development program

performance-based career advancement

Educational Reimbursement Program

traditional and Roth 401(k) retirement plans with Company match

Company-Sponsored Life and AD&D Insurance

Free access to mental health resources and Employee Assistance Program

Exclusive discounts through Discount Marketplace

Paid time off starting at 12 days and growing

relaxed business casual dress code including jeans and sneakers

Job Description

Community Choice Financial Family of Brands (CCF) is a prominent consumer specialty finance organization in the United States, operating with a robust presence across more than 1,500 brick-and-mortar stores and offering online products in 20 states. Representing over 10 well-recognized brands, CCF has established itself as a leader in providing accessible short-term financial services to customers in 24 states, helping people meet urgent financial needs with flexibility and care. Renowned for its positive workplace culture, CCF has earned accolades such as Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years, Top Employer for Hispanic and Latinos by... Show More

Job Requirements

Bilingual (English/Spanish)
A high school diploma or equivalent
Minimum one year's experience in customer service, sales, or retail
At least 3 months of supervisory, key holder, or relevant leadership experience
Excellent verbal and written communication skills
Proficiency in using phones, POS system, Microsoft Office, and other computer systems
Must be at least 18 years of age (19 in Alabama)
Background check required
The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time
moving and transporting up to 25 pounds
moving inside and outside of the store
and operating mechanical controls, such as a keyboard

Job Qualifications

Bilingual (English/Spanish)
A high school diploma or equivalent
Minimum one year's experience in customer service, sales, or retail
At least 3 months of supervisory, key holder, or relevant leadership experience
Excellent verbal and written communication skills
Proficiency in using phones, POS system, Microsoft Office, and other computer systems
Must be at least 18 years of age (19 in Alabama)
Background check required
The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time
moving and transporting up to 25 pounds
moving inside and outside of the store
and operating mechanical controls, such as a keyboard

Job Duties

Maximize customer success by offering financial services that fit their needs
Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products
Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty
Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts
Maintain customer information in the point of sale (POS) system with accuracy and integrity
Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures
Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing
Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations
Help conduct store audits, create reports, and compile financial data to further ensure compliance
Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards
Conduct additional tasks as directed by leadership
Maintain a full-time work schedule with regular, in-person attendance, including weekends

Job Location

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