Assistant Store Manager

Smitten Ice Cream is a pioneering company dedicated to redefining the ice cream experience. As a unique blend of inventors, pastry chefs, engineers, and ice cream connoisseurs, Smitten Ice Cream believes that ice cream can and should be better than the status quo. The company takes pride in not only creating innovative and delicious flavors but also designing and manufacturing their own ice cream machines. Their approach combines the best of traditional ice cream making with cutting-edge technology, using patented liquid nitrogen-enabled equipment to churn each scoop to order from the freshest, purest ingredients. Located primarily across the Bay Area and Los Angeles, Smitten Ice Cream is a fast-growing brand that challenges conventional norms in the food industry by focusing on quality, purity, taste, and customer joy.

The role of an Assistant Store Manager at Smitten Ice Cream is a dynamic and rewarding position that plays a key part in the company’s mission to elevate the ice cream experience. This position requires a passionate individual who thrives in a fast-paced and ever-changing environment. The Assistant Store Manager is responsible for embodying the company’s mission and values every day while supporting store operations, team development, and customer satisfaction. This role demands entrepreneurial thinking to help grow the business by increasing sales, enhancing team member engagement, and creating memorable experiences for guests. The Assistant Store Manager works closely with the Store Manager to execute operational tactics and maintain the highest product quality standards ensuring that every scoop meets Smitten’s exceptional levels of purity and taste.

In addition to day-to-day operational leadership, the Assistant Store Manager plays a crucial role in recruiting, hiring, training, and developing team members who contribute positively to the company culture. Coaching and advocating for the team, listening to their needs, and fostering an environment where employees can grow within the company are essential aspects of the position. The role also includes serving as the store’s ambassador in the local community by building strong relationships with guests and local partners.

At Smitten Ice Cream, the Assistant Store Manager is valued not only as a leader but also as a "people person" who prioritizes the needs of guests and crew members alike. The company culture encourages innovation, collaboration, and a commitment to the local, seasonal, and handcrafted food movement. Employees are expected to balance operational skills with a spirit of creativity and enthusiasm, making the job both challenging and fulfilling. This position requires flexibility in working various shifts, including weekdays, evenings, and weekends, and the physical capability to stand for long periods and lift moderate weights.

Smitten Ice Cream offers a supportive and entrepreneurial work environment where employees have a tangible impact on a growing company. The company values diversity, creativity, and teamwork, ensuring that every team member feels welcomed and empowered. In return for dedication and hard work, employees enjoy benefits such as health and dental coverage, discounts on merchandise and ice cream, and even a complimentary scoop during every shift. This role is perfect for someone who is passionate about food, innovation, and delivering exceptional guest experiences, and who wants to contribute to a brand that is changing the way people think about ice cream.