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Insomnia Cookies logo

Assistant Store Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Day Shifts
Night Shifts
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Benefits

competitive pay
bonus eligibility
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
Paid vacation
wellness days
Career development pipeline
Free cookies
fun team culture

Job Description

Insomnia Cookies is a leading bakery and delivery company known for its innovative approach to delivering warm, delicious cookies to customers all day and late into the night. Founded 20 years ago by Seth Berkowitz in a college dorm room, Insomnia Cookies has grown to a global presence with over 300 stores. Headquartered in Philadelphia, Pennsylvania, this brand has developed a cult-like following among cookie lovers who value the convenience and quality of its products. The company operates a unique bakery and delivery model that caters to a variety of customers, including late-night snackers, students, and gift buyers. Insomnia Cookies... Show More

Job Requirements

  • high school diploma or equivalent
  • minimum 1 year leadership experience in restaurant, retail or hospitality operations
  • ability to manage bakery operations independently
  • strong attention to detail and operational discipline
  • excellent communication and interpersonal skills
  • ability to coach, train and develop team members
  • capacity to work in a fast-paced, high-volume environment
  • flexibility to perform various bakery roles as needed

Job Qualifications

  • 1+ year leadership experience in restaurant, retail or hospitality operations
  • strong operational discipline and attention to detail
  • ability to coach and develop hourly team members
  • comfortable working in fast-paced, high-volume environments
  • ability to perform all bakery roles during peak business periods
  • strong communication and problem-solving skills

Job Duties

  • execute core bakery operations including inventory rotation, scheduling support and staffing coordination
  • maintain strict adherence to product quality, cleanliness, food safety and guest experience standards
  • support ordering, inventory accuracy and shrink control
  • assist in schedule creation and labor execution to meet operational targets
  • support recruiting, interviewing, onboarding and training new staff
  • deliver consistent coaching and real-time performance feedback
  • hold team members accountable to standards while reinforcing a growth mindset culture
  • ensure onboarding and training programs are executed to company standards
  • manage bakery operations independently in the absence of the BOM
  • model urgency, accountability and operational discipline
  • partner with BOM and Area leadership to identify operational gaps and implement solutions
  • maintain continuity of operations during leadership transitions or staffing shortages
  • perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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