Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Night Shifts
Benefits
competitive pay
bonus eligibility
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
Paid vacation
wellness days
Career development pipeline
Free cookies
fun team culture
Job Description
Insomnia Cookies is a leading bakery and delivery company known for its innovative approach to delivering warm, delicious cookies to customers all day and late into the night. Founded 20 years ago by Seth Berkowitz in a college dorm room, Insomnia Cookies has grown to a global presence with over 300 stores. Headquartered in Philadelphia, Pennsylvania, this brand has developed a cult-like following among cookie lovers who value the convenience and quality of its products. The company operates a unique bakery and delivery model that caters to a variety of customers, including late-night snackers, students, and gift buyers. Insomnia Cookies continues to expand its footprint through both physical locations and a nationwide shipping and gifting portfolio, maintaining a focus on quality, customer experience, and operational excellence.
The Assistant Bakery Operations Manager (ABOM) at Insomnia Cookies plays a critical leadership role in developing future Bakery Operations Managers (BOMs). This position operates as a leadership pipeline designed to prepare individuals for full bakery management responsibilities. ABOMs execute bakery operations with urgency, accuracy, and accountability, consistently maintaining product quality, food safety, and guest experience standards. This hands-on role requires balancing operational tasks with talent development and administrative responsibilities. Acting as a direct extension of the BOM, the ABOM must be prepared to manage bakery operations independently when required.
This role demands a high level of operational discipline and attention to detail, including overseeing inventory rotation, order accuracy, shrink control, scheduling, staffing coordination, and completion of administrative checklists. ABOMs also support recruiting, training, and onboarding new staff members, providing ongoing coaching and performance feedback to ensure a culture of accountability and growth among the team. They lead by example, modeling urgency and operational discipline while partnering with senior leadership to identify and address operational gaps.
Successful ABOMs demonstrate readiness and ambition to step into Bakery Operations Manager roles, displaying clear leadership potential through their ability to manage daily bakery operations independently and maintain high standards even during staffing shortages or leadership transitions. This position offers competitive pay with bonus eligibility, comprehensive insurance options including medical, dental, vision, and pet coverage, paid time off and wellness days, and a strong career development pipeline. Additionally, team culture is emphasized with perks like free cookies every shift and a fun, fast-paced work environment.
This is an excellent opportunity for an individual with leadership experience in restaurant, retail, or hospitality operations who thrives in a fast-paced, high-volume setting. The ABOM role is perfect for those aiming to grow their operational and leadership skills within a dynamic bakery and delivery company that is revolutionizing the cookie industry by continuously imagining what’s possible.
The Assistant Bakery Operations Manager (ABOM) at Insomnia Cookies plays a critical leadership role in developing future Bakery Operations Managers (BOMs). This position operates as a leadership pipeline designed to prepare individuals for full bakery management responsibilities. ABOMs execute bakery operations with urgency, accuracy, and accountability, consistently maintaining product quality, food safety, and guest experience standards. This hands-on role requires balancing operational tasks with talent development and administrative responsibilities. Acting as a direct extension of the BOM, the ABOM must be prepared to manage bakery operations independently when required.
This role demands a high level of operational discipline and attention to detail, including overseeing inventory rotation, order accuracy, shrink control, scheduling, staffing coordination, and completion of administrative checklists. ABOMs also support recruiting, training, and onboarding new staff members, providing ongoing coaching and performance feedback to ensure a culture of accountability and growth among the team. They lead by example, modeling urgency and operational discipline while partnering with senior leadership to identify and address operational gaps.
Successful ABOMs demonstrate readiness and ambition to step into Bakery Operations Manager roles, displaying clear leadership potential through their ability to manage daily bakery operations independently and maintain high standards even during staffing shortages or leadership transitions. This position offers competitive pay with bonus eligibility, comprehensive insurance options including medical, dental, vision, and pet coverage, paid time off and wellness days, and a strong career development pipeline. Additionally, team culture is emphasized with perks like free cookies every shift and a fun, fast-paced work environment.
This is an excellent opportunity for an individual with leadership experience in restaurant, retail, or hospitality operations who thrives in a fast-paced, high-volume setting. The ABOM role is perfect for those aiming to grow their operational and leadership skills within a dynamic bakery and delivery company that is revolutionizing the cookie industry by continuously imagining what’s possible.
Job Requirements
- high school diploma or equivalent
- minimum 1 year leadership experience in restaurant, retail or hospitality operations
- ability to manage bakery operations independently
- strong attention to detail and operational discipline
- excellent communication and interpersonal skills
- ability to coach, train and develop team members
- capacity to work in a fast-paced, high-volume environment
- flexibility to perform various bakery roles as needed
Job Qualifications
- 1+ year leadership experience in restaurant, retail or hospitality operations
- strong operational discipline and attention to detail
- ability to coach and develop hourly team members
- comfortable working in fast-paced, high-volume environments
- ability to perform all bakery roles during peak business periods
- strong communication and problem-solving skills
Job Duties
- execute core bakery operations including inventory rotation, scheduling support and staffing coordination
- maintain strict adherence to product quality, cleanliness, food safety and guest experience standards
- support ordering, inventory accuracy and shrink control
- assist in schedule creation and labor execution to meet operational targets
- support recruiting, interviewing, onboarding and training new staff
- deliver consistent coaching and real-time performance feedback
- hold team members accountable to standards while reinforcing a growth mindset culture
- ensure onboarding and training programs are executed to company standards
- manage bakery operations independently in the absence of the BOM
- model urgency, accountability and operational discipline
- partner with BOM and Area leadership to identify operational gaps and implement solutions
- maintain continuity of operations during leadership transitions or staffing shortages
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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