Assistant Store Manager

Goodwill of the San Francisco Bay is a prominent nonprofit organization dedicated to empowering individuals, strengthening families, and building stronger communities through career development, training, and education services. Located at 1700 Haight Street in San Francisco, California, this retail establishment plays a crucial role in supporting Goodwill's mission to end unemployment by helping people gain essential skills and workplace experience. The organization operates retail stores which not only provide affordable goods to the community but also generate revenue that funds the mission of creating job opportunities for those who need a second chance in their careers. Goodwill of the San Francisco Bay is committed to fostering a supportive employment environment that promotes growth, inclusion, and positive community impact. They are recognized for their core values of trust, collaboration, engagement, ownership, and innovation, which underpin every aspect of their work and culture.

This position is for a leadership role within one of Goodwill's retail stores in San Francisco. The role is full-time and eligible for a competitive monthly bonus based on performance goals, with a starting salary minimum of $70,304 annually. The primary responsibility is to lead daily sales floor operations along with assisting in production room activities. This role is pivotal in managing people, store operations, customer service, financial performance, inventory control, donation processing, and training and development of store team members. The Store Manager plays a crucial part in ensuring that operational goals for revenue, income, and production are met or exceeded by executing effective retail operations plans. The person in this role monitors product levels across various categories including floor work, as-is items, recycling, trash, and seasonal back stock to meet sales budgets. They control payroll and operating costs within budget limits while promoting excellent customer service for donors and shoppers alike. Conflict de-escalation and resolution find strong emphasis in this position to maintain a positive shopping and donation environment.

In addition, as a key holder and closing shift manager, the Store Manager has operational responsibilities that include processing complex sales transactions, overseeing the cleanliness and upkeep of the store, and ensuring compliance with Goodwill standards. The role also involves community engagement as the store leader acts as an ambassador to build partnerships and promote Goodwill's mission locally. It demands flexibility to travel between various Goodwill locations for support tasks, training, and development efforts, as well as the potential for transfer to other stores based on business needs. Collaboration with support departments such as Asset Protection, Human Resources, Safety, Finance, and Learning & Development is critical for overall business success and policy compliance.

The role calls for building and leading a high-performing team through active performance management including coaching, discipline, performance improvement plans, and reviews. Driving company culture change and managing change processes is a significant component, in alignment with Goodwill's values and strategic mission. This is an excellent opportunity for someone passionate about retail management combined with making a social impact. As part of Goodwill, employees benefit from programs that offer career advancement opportunities, competitive benefits including medical, dental, vision insurance, retirement funds, commuter benefits, flexible spending accounts, mental health and wellbeing programs, and a positive growth-oriented workplace environment. Goodwill of the San Francisco Bay encourages applicants from diverse backgrounds and is an equal opportunity employer that supports inclusive hiring practices and reasonable accommodations for individuals with disabilities.