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Job Overview
Benefits
competitive pay
bonus eligibility
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
Paid vacation
wellness days
Career development pipeline
Free cookies every shift
fun team culture
Job Description
Insomnia Cookies is a renowned bakery and delivery company that has transformed the cookie experience since its inception in a college dorm room by founder Seth Berkowitz. Over the past two decades, this innovative brand has grown into a global sensation, boasting over 300 stores and a passionate following of cookie enthusiasts. Operating primarily in the bakery and delivery sector, Insomnia Cookies is headquartered in Philadelphia, Pennsylvania, and is recognized for its unique "sweet-easy" concept, which blends experiential retail with convenient delivery services. This combination has set the company apart in the competitive food industry, appealing to customers looking for... Show More
Job Requirements
- High school diploma or equivalent
- 1+ year of leadership experience in a restaurant, retail, or hospitality setting
- Ability to work in a fast-paced environment
- Excellent communication skills
- Strong leadership and team development capabilities
- Availability to work flexible hours including evenings and weekends
- Commitment to maintaining food safety and quality standards
Job Qualifications
- 1+ year leadership experience in restaurant, retail, or hospitality operations
- Strong operational discipline and attention to detail
- Ability to coach and develop hourly team members
- Comfortable working in fast-paced, high-volume environments
- Ability to perform all bakery roles during peak business periods
- Strong communication and problem-solving skills
Job Duties
- Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists
- Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards
- Support ordering, inventory accuracy, and shrink control
- Assist in schedule creation and labor execution to meet operational targets
- Support recruiting, interviewing, onboarding, and training of new staff
- Deliver consistent coaching and real-time performance feedback
- Hold team members accountable to standards while reinforcing a growth mindset culture
- Ensure onboarding and training programs are executed to company standards
- Manage bakery operations independently in the absence of the BOM
- Model urgency, accountability, and operational discipline
- Partner with BOM and Area leadership to identify operational gaps and implement solutions
- Maintain continuity of operations during leadership transitions or staffing shortages
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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