Assistant Store Manager

Insomnia Cookies is a renowned bakery and delivery company that has transformed the cookie experience since its inception in a college dorm room by founder Seth Berkowitz. Over the past two decades, this innovative brand has grown into a global sensation, boasting over 300 stores and a passionate following of cookie enthusiasts. Operating primarily in the bakery and delivery sector, Insomnia Cookies is headquartered in Philadelphia, Pennsylvania, and is recognized for its unique "sweet-easy" concept, which blends experiential retail with convenient delivery services. This combination has set the company apart in the competitive food industry, appealing to customers looking for delicious, warm cookies delivered throughout the day and late at night.

The Assistant Bakery Operations Manager (ABOM) role at Insomnia Cookies serves as a critical leadership position designed to nurture the next generation of Bakery Operations Managers (BOM). This position is located at the Phoenix, AZ store at One East Washington Street, Suite 180. The ABOM is expected to perform bakery operations at nearly the BOM level, demonstrating operational excellence with urgency, precision, and accountability. The role emphasizes both hands-on management and developmental leadership, focusing on overseeing bakery functions and fostering team growth to build the skills required to manage a bakery independently. Employment type is typically full-time and offers a competitive pay structure with bonus eligibility.

In this highly dynamic role, the ABOM blends operational rigor with administrative tasks and team leadership responsibilities. They support the execution of core bakery operations such as inventory management, scheduling, staffing coordination, and adherence to food safety and guest experience standards. The position demands a keen eye for quality and product consistency, along with effective inventory accuracy and shrink control measures. Additionally, the ABOM provides support in schedule creation and labor management to meet the bakery's operational targets.

Talent and team development are fundamental aspects of the ABOM's responsibilities. This includes supporting recruitment efforts, interviewing potential candidates, onboarding new hires, and delivering ongoing performance coaching and feedback to team members. The ABOM fosters a culture of accountability and continuous improvement, ensuring training programs are implemented according to the company’s standards. Leadership qualities such as modeling urgency and operational discipline, managing bakery operations in the absence of the BOM, and collaborating with area and store leadership to identify and resolve operational gaps are critical for success in this role.

Successful candidates are expected to demonstrate they can independently execute all BOM-level operational and administrative tasks, maintain a fully staffed and trained team, and uphold high standards throughout bakery operations. The ABOM must act as a reliable operational leader in coverage scenarios, displaying readiness for eventual promotion to full Bakery Operations Manager status. This pathway role is an excellent opportunity for individuals passionate about bakery operations, team leadership, and career growth within a rapidly expanding, customer-focused brand.