Assistant Store Manager

Insomnia Cookies is an innovative bakery and delivery company that began humbly in a college dorm room with founder Seth Berkowitz. Over the past two decades, it has grown into an iconic global brand beloved by cookie lovers for its warm, delicious cookies delivered both day and night. Headquartered in Philadelphia, Pennsylvania, Insomnia Cookies operates over 300 locations worldwide, including a flagship experiential bakery in Philadelphia. It has expanded beyond local bakeries into nationwide shipping and gifting, creating a strong connection with customers through high-quality products and outstanding service. The company culture emphasizes imagination, operational excellence, and a "sweet-easy" experience that resonates with customers and employees alike.

The Assistant Bakery Operations Manager (ABOM) position at Insomnia Cookies in Tampa, Florida represents a critical leadership pipeline role aimed at developing future Bakery Operations Managers. This role requires a blend of hands-on operational expertise, team leadership, administrative acumen, and talent development. The ABOM works as a direct extension of the Bakery Operations Manager (BOM), executing bakery operations with urgency, accuracy, and accountability. The ABOM is responsible for maintaining product quality, food safety, cleanliness, and an exceptional guest experience, while supporting core bakery processes such as inventory rotation, scheduling, staffing coordination, and administrative compliance.

ABOMs also play a pivotal role in staff recruitment, onboarding, training, and performance coaching, fostering a culture of accountability and continuous growth. They provide real-time feedback and ensure that all training programs are executed according to company standards. Leadership and ownership are key components, as ABOMs independently manage bakery operations in the absence of the BOM, model urgency and discipline, and collaborate with senior leadership to identify and resolve operational gaps. The role demands strong problem-solving skills, excellent communication, and the ability to perform all bakery roles during peak periods.

Success as an ABOM is demonstrated by independently executing all BOM administrative and operational responsibilities, maintaining a fully staffed and well-trained bakery team, and sustaining high standards of quality, safety, and guest satisfaction. Those who excel demonstrate readiness and upward mobility for progression to a full Bakery Operations Manager role. This position offers competitive pay with bonus eligibility, comprehensive medical, dental, vision, and pet insurance, paid vacation and wellness days, and career advancement opportunities within a fun and fast-paced team environment. With free cookies every shift, this role welcomes motivated individuals who thrive in high-volume, hospitality-driven settings and aspire to lead in the bakery operations field.