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Job Overview
Benefits
competitive pay
bonus eligibility
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
Paid vacation
wellness days
Career development pipeline
Free cookies
fun team culture
Job Description
Insomnia Cookies is an innovative bakery and delivery company that began humbly in a college dorm room with founder Seth Berkowitz. Over the past two decades, it has grown into an iconic global brand beloved by cookie lovers for its warm, delicious cookies delivered both day and night. Headquartered in Philadelphia, Pennsylvania, Insomnia Cookies operates over 300 locations worldwide, including a flagship experiential bakery in Philadelphia. It has expanded beyond local bakeries into nationwide shipping and gifting, creating a strong connection with customers through high-quality products and outstanding service. The company culture emphasizes imagination, operational excellence, and a "sweet-easy" experience... Show More
Job Requirements
- 1+ year leadership experience in restaurant, retail, or hospitality operations
- ability to perform all bakery roles during peak business periods
- strong communication and problem-solving skills
- comfortable working in fast-paced, high-volume environments
- strong operational discipline and attention to detail
Job Qualifications
- 1+ year leadership experience in restaurant, retail, or hospitality operations
- strong operational discipline and attention to detail
- ability to coach and develop hourly team members
- comfortable working in fast-paced, high-volume environments
- ability to perform all bakery roles during peak business periods
- strong communication and problem-solving skills
Job Duties
- Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists
- maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards
- support ordering, inventory accuracy, and shrink control
- assist in schedule creation and labor execution to meet operational targets
- support recruiting, interviewing, onboarding, and training of new staff
- deliver consistent coaching and real-time performance feedback
- hold team members accountable to standards while reinforcing a growth mindset culture
- ensure onboarding and training programs are executed to company standards
- manage bakery operations independently in the absence of the BOM
- model urgency, accountability, and operational discipline
- partner with BOM and Area leadership to identify operational gaps and implement solutions
- maintain continuity of operations during leadership transitions or staffing shortages
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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