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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Day Shifts
Night Shifts
Benefits
competitive pay
bonus eligibility
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
Paid vacation
wellness days
Career development pipeline
Free cookies every shift
fun team culture
Job Description
Insomnia Cookies is a dynamic bakery and delivery company founded 20 years ago by Seth Berkowitz with humble beginnings in a college dorm room. The company has grown into a beloved cult brand famous for delivering warm, delicious cookies throughout the day and late into the night. Today, Insomnia Cookies boasts a global presence with over 300 stores, an experiential flagship bakery in Philadelphia, Pennsylvania, and an expanding nationwide shipping and gifting portfolio. This innovative bakery and delivery concept combines quality bakery products with exceptional customer service to create a unique sweet-easy experience for cookie lovers everywhere. Insomnia Cookies emphasizes... Show More
Job Requirements
- 1+ year leadership experience in restaurant, retail, or hospitality operations
- Strong operational discipline and attention to detail
- Ability to coach and develop hourly team members
- Comfortable working in fast-paced, high-volume environments
- Ability to perform all bakery roles during peak business periods
- Strong communication and problem-solving skills
Job Qualifications
- 1+ year leadership experience in restaurant, retail, or hospitality operations
- Strong operational discipline and attention to detail
- Ability to coach and develop hourly team members
- Comfortable working in fast-paced, high-volume environments
- Ability to perform all bakery roles during peak business periods
- Strong communication and problem-solving skills
Job Duties
- Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists
- Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards
- Support ordering, inventory accuracy, and shrink control
- Assist in schedule creation and labor execution to meet operational targets
- Support recruiting, interviewing, onboarding, and training of new staff
- Deliver consistent coaching and real-time performance feedback
- Hold team members accountable to standards while reinforcing a growth mindset culture
- Ensure onboarding and training programs are executed to company standards
- Manage bakery operations independently in the absence of the BOM
- Model urgency, accountability, and operational discipline
- Partner with BOM and Area leadership to identify operational gaps and implement solutions
- Maintain continuity of operations during leadership transitions or staffing shortages
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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