Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Day Shifts
Night Shifts
Benefits
competitive pay
bonus eligibility
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
Paid vacation
wellness days
Career development pipeline
Free cookies every shift
fun team culture
Job Description
Insomnia Cookies is a dynamic bakery and delivery company founded 20 years ago by Seth Berkowitz with humble beginnings in a college dorm room. The company has grown into a beloved cult brand famous for delivering warm, delicious cookies throughout the day and late into the night. Today, Insomnia Cookies boasts a global presence with over 300 stores, an experiential flagship bakery in Philadelphia, Pennsylvania, and an expanding nationwide shipping and gifting portfolio. This innovative bakery and delivery concept combines quality bakery products with exceptional customer service to create a unique sweet-easy experience for cookie lovers everywhere. Insomnia Cookies emphasizes continuous growth, operational excellence, and a vibrant team culture that supports both personal and professional development. The Richmond, Virginia location at 918 W Grace St is one of the company’s key locations where this mission comes to life.
The Assistant Bakery Operations Manager (ABOM) role at Insomnia Cookies is a specialized leadership pipeline designed to develop future Bakery Operations Managers by giving them hands-on operational ownership, leadership experience, and administrative responsibilities. ABOMs work alongside the Bakery Operations Manager (BOM) to execute all bakery operations with urgency, accuracy, and accountability, gaining skills to independently manage a bakery. This role blends operational discipline, team development, and administrative execution, perfectly positioning a rising leader to step into full bakery management. Key to success in this role are executing inventory management, scheduling, staffing coordination, food safety standards, and guest experience excellence while also developing and coaching the bakery team.
With competitive pay typically running between $18.00 and $20.00 per hour plus bonus eligibility, and an attractive benefits package that includes medical, dental, vision, and pet insurance, the ABOM role offers meaningful career development opportunities with real-time hands-on learning. The company prides itself on fostering a strong culture of accountability and operational consistency. This position involves maintaining bakery operations independently when needed, supporting recruiting and onboarding efforts, and modeling leadership behaviors that reflect the brand's commitment to quality and teamwork. Insomnia Cookies emphasizes an innovative and supportive working environment that encourages growth and continuous improvement, all while contributing to a fast-paced, fun, and rewarding team culture. Free cookies every shift add a sweet perk to an already engaging employment experience. Overall, this role serves as a critical bridge between hourly team members and store leadership, cultivating future bakery managers through a comprehensive, real-world leadership experience.
The Assistant Bakery Operations Manager (ABOM) role at Insomnia Cookies is a specialized leadership pipeline designed to develop future Bakery Operations Managers by giving them hands-on operational ownership, leadership experience, and administrative responsibilities. ABOMs work alongside the Bakery Operations Manager (BOM) to execute all bakery operations with urgency, accuracy, and accountability, gaining skills to independently manage a bakery. This role blends operational discipline, team development, and administrative execution, perfectly positioning a rising leader to step into full bakery management. Key to success in this role are executing inventory management, scheduling, staffing coordination, food safety standards, and guest experience excellence while also developing and coaching the bakery team.
With competitive pay typically running between $18.00 and $20.00 per hour plus bonus eligibility, and an attractive benefits package that includes medical, dental, vision, and pet insurance, the ABOM role offers meaningful career development opportunities with real-time hands-on learning. The company prides itself on fostering a strong culture of accountability and operational consistency. This position involves maintaining bakery operations independently when needed, supporting recruiting and onboarding efforts, and modeling leadership behaviors that reflect the brand's commitment to quality and teamwork. Insomnia Cookies emphasizes an innovative and supportive working environment that encourages growth and continuous improvement, all while contributing to a fast-paced, fun, and rewarding team culture. Free cookies every shift add a sweet perk to an already engaging employment experience. Overall, this role serves as a critical bridge between hourly team members and store leadership, cultivating future bakery managers through a comprehensive, real-world leadership experience.
Job Requirements
- 1+ year leadership experience in restaurant, retail, or hospitality operations
- Strong operational discipline and attention to detail
- Ability to coach and develop hourly team members
- Comfortable working in fast-paced, high-volume environments
- Ability to perform all bakery roles during peak business periods
- Strong communication and problem-solving skills
Job Qualifications
- 1+ year leadership experience in restaurant, retail, or hospitality operations
- Strong operational discipline and attention to detail
- Ability to coach and develop hourly team members
- Comfortable working in fast-paced, high-volume environments
- Ability to perform all bakery roles during peak business periods
- Strong communication and problem-solving skills
Job Duties
- Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists
- Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards
- Support ordering, inventory accuracy, and shrink control
- Assist in schedule creation and labor execution to meet operational targets
- Support recruiting, interviewing, onboarding, and training of new staff
- Deliver consistent coaching and real-time performance feedback
- Hold team members accountable to standards while reinforcing a growth mindset culture
- Ensure onboarding and training programs are executed to company standards
- Manage bakery operations independently in the absence of the BOM
- Model urgency, accountability, and operational discipline
- Partner with BOM and Area leadership to identify operational gaps and implement solutions
- Maintain continuity of operations during leadership transitions or staffing shortages
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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