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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.00 - $19.50
Work Schedule
Flexible
Benefits
competitive pay
bonus eligibility
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
Paid vacation
wellness days
Career development pipeline
Free cookies
fun team culture
Job Description
Insomnia Cookies is a thriving bakery and delivery company that has continued to grow and innovate since its founding in a college dorm room by Seth Berkowitz. Over the past 20 years, Insomnia Cookies has become a beloved brand known for its warm, delicious cookies delivered all day and late into the night. The company operates over 300 stores globally and continues to expand its footprint, including an experiential flagship bakery in Philadelphia, Pennsylvania, where the company is headquartered. Along with its physical store presence, Insomnia Cookies also offers a rapidly growing nationwide shipping and gifting portfolio, making it easy... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of leadership experience in restaurant, retail, or hospitality operations
- Ability to work flexible hours including evenings and weekends
- Strong commitment to food safety and quality standards
- Excellent communication skills
- Ability to work in a fast-paced and physically demanding environment
Job Qualifications
- 1+ year leadership experience in restaurant, retail, or hospitality operations
- Strong operational discipline and attention to detail
- Ability to coach and develop hourly team members
- Comfortable working in fast-paced, high-volume environments
- Ability to perform all bakery roles during peak business periods
- Strong communication and problem-solving skills
Job Duties
- Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists
- Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards
- Support ordering, inventory accuracy, and shrink control
- Assist in schedule creation and labor execution to meet operational targets
- Support recruiting, interviewing, onboarding, and training of new staff
- Deliver consistent coaching and real-time performance feedback
- Hold team members accountable to standards while reinforcing a growth mindset culture
- Ensure onboarding and training programs are executed to company standards
- Manage bakery operations independently in the absence of the BOM
- Model urgency, accountability, and operational discipline
- Partner with BOM and Area leadership to identify operational gaps and implement solutions
- Maintain continuity of operations during leadership transitions or staffing shortages
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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