Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
performance bonuses
Job Description
Kroger is one of the largest supermarket chains in the United States, renowned for its commitment to delivering exceptional grocery shopping experiences. With a focus on innovation, community involvement, and sustainability, Kroger operates numerous stores nationwide, each dedicated to serving customers with quality products and exceptional service. This company thrives on a culture of respect, honesty, integrity, diversity, inclusion, and safety, making it a leading employer in the retail industry.
The Assistant Store Manager plays a critical role in ensuring the operational efficiency and overall performance of the store. This position involves partnering closely with the Store Manager and various department heads to oversee daily activities, ensuring compliance with company standards and local regulations. Responsibilities include assisting with human resources functions, security, maintenance, scheduling, safety protocols, sanitation, ordering, and administrative tasks. The Assistant Store Manager is expected to uphold Kroger’s core values while fostering a culture of collaboration and excellence within the team.
The role demands leadership skills that encourage superior customer service and associate engagement. The Assistant Store Manager assists in planning, implementing, and managing merchandising and operating initiatives aimed at maximizing sales and profits while reducing shrinkage. This position also involves analyzing competitive landscapes and adapting strategies to maintain the store’s competitive edge. They actively contribute to achieving sales, labor, wage, and profit budgets, as well as safety and shrinkage goals.
They support the Store Manager in developing communication plans based on employee feedback and survey results to improve store morale and retention. Promoting inclusive behavior and demonstrating inclusive leadership are fundamental to this role, along with building and maintaining strong relationships with local community organizations and union representatives where applicable. The Assistant Store Manager must be proactive in identifying store opportunities and implementing timely, actionable solutions.
Overall, this role is pivotal to the store’s operational success, requiring a balance of strategic thinking, hands-on management, and people skills. The Assistant Store Manager must be willing and able to perform all essential functions, including stepping in as acting Store Manager when needed. This opportunity is ideal for those seeking to grow their career in retail management within a supportive, values-driven environment that rewards leadership and operational excellence.
The Assistant Store Manager plays a critical role in ensuring the operational efficiency and overall performance of the store. This position involves partnering closely with the Store Manager and various department heads to oversee daily activities, ensuring compliance with company standards and local regulations. Responsibilities include assisting with human resources functions, security, maintenance, scheduling, safety protocols, sanitation, ordering, and administrative tasks. The Assistant Store Manager is expected to uphold Kroger’s core values while fostering a culture of collaboration and excellence within the team.
The role demands leadership skills that encourage superior customer service and associate engagement. The Assistant Store Manager assists in planning, implementing, and managing merchandising and operating initiatives aimed at maximizing sales and profits while reducing shrinkage. This position also involves analyzing competitive landscapes and adapting strategies to maintain the store’s competitive edge. They actively contribute to achieving sales, labor, wage, and profit budgets, as well as safety and shrinkage goals.
They support the Store Manager in developing communication plans based on employee feedback and survey results to improve store morale and retention. Promoting inclusive behavior and demonstrating inclusive leadership are fundamental to this role, along with building and maintaining strong relationships with local community organizations and union representatives where applicable. The Assistant Store Manager must be proactive in identifying store opportunities and implementing timely, actionable solutions.
Overall, this role is pivotal to the store’s operational success, requiring a balance of strategic thinking, hands-on management, and people skills. The Assistant Store Manager must be willing and able to perform all essential functions, including stepping in as acting Store Manager when needed. This opportunity is ideal for those seeking to grow their career in retail management within a supportive, values-driven environment that rewards leadership and operational excellence.
Job Requirements
- high school diploma or GED
- 1 year of experience as department manager, service manager, or equivalent experience
- store manager, district manager or direct manager approval
Job Qualifications
- high school diploma or GED
- 1 year of experience as department manager, service manager, or equivalent experience
- store manager, district manager or direct manager approval
- retail management experience and knowledge of all aspects of store operations
- staff supervisory experience
Job Duties
- assist store manager and associates in the achievement of a favorable customer shopping experience and develop associate interest in customer service and relations to enhance Kroger’s best-in-class reputation
- assist store manager in leading teams in planning, implementing and executing merchandising and operating initiatives
- assist store manager with developing action plans and communications to associates on Associate Insight survey results
- work with department heads and store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementation
- role model and demand a highest level of customer service and solve associate, customer issues and concerns
- manage total store operations in store manager’s absence
- achieve and exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals (e.g., safety, shrink)
- drive sales by working with department managers to produce and maximize sales and profits, reduce shrink and improve each store department’s contribution
- assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) and other targeted goals (e.g., safety)
- analyze and respond to competitive landscape within district and division
- demonstrate inclusionary leadership and expect inclusive behavior from associates
- utilize coordinators and other field staff to ensure store departments achieve sales and profit goals and ensure implementation and execution of division merchandising plans
- promote and support strong relationships with local community organizations in store’s surrounding area
- assist in building proactive and productive relationships with union representatives and business agents if store is covered by collective bargaining agreement
- communicate necessary information to associates to help them effectively carry out duties
- serve as liaison to store, district managers and coordinators on effectiveness of division merchandising, operational plans and programs
- assist store manager in staffing, reducing turnover and increasing retention
- provide timely individual and department performance feedback to department heads and associates
- assist with labor management and supply costs on a daily basis to meet customer service and financial targets
- ensure store compliance and associate knowledge of federal, state, and local laws and enterprise policies
- supervise and coach direct reports on the performance of their duties
- complete performance reviews and provide feedback to direct reports
- must be able to perform the essential functions of the position with or without reasonable accommodation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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