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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and development programs
Job Description
Kroger is one of the largest retail grocery chains in the United States, known for its commitment to providing high-quality products and exceptional customer service. The company operates a multitude of stores that span across many states, making it a household name recognized for convenience, variety, and value. Kroger's core values emphasize respect, honesty, integrity, diversity, inclusion, and safety, which are deeply ingrained in every aspect of the company’s operations and culture. As a customer-centric organization, Kroger invests heavily in employee development and strives to foster a positive and inclusive work environment where every associate feels valued and empowered to... Show More
Job Requirements
- high school diploma or GED
- 1 year of experience as department manager, service manager, or equivalent experience
- store manager, district manager or direct manager approval
Job Qualifications
- high school diploma or GED
- 1 year of experience as department manager, service manager, or equivalent experience
- store manager, district manager or direct manager approval
- retail management experience and knowledge of all aspects of store operations
- staff supervisory experience
Job Duties
- assist store manager and associates in the achievement of a favorable customer shopping experience and develop associate interest in customer service and relations to enhance Kroger's best-in-class reputation
- assist store manager in leading teams in planning, implementing and executing merchandising and operating initiatives
- assist store manager with developing action plans and communications to associates on Associate Insight survey results
- work with department heads and store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementation
- role model and demand highest level of customer service and solve associate and customer issues and concerns
- manage total store operations in store manager's absence
- achieve and exceed weekly, period, and annual sales, wage budgets and profit budgets as well as other targeted goals such as safety and shrink
- drive sales by working with department managers to produce and maximize sales and profits, reduce shrink and improve each store department's contribution
- assist store manager in regular store-level financial performance discussions with associates regarding budgets and targeted goals
- analyze and respond to competitive landscape within district or division
- demonstrate inclusionary leadership
- expect inclusive behavior from associates
- utilize coordinators and other field staff to ensure store departments achieve sales and profit goals and ensure implementation and execution of division merchandising plans
- promote and support strong relationships with local community organizations in store’s surrounding area
- assist in building proactive and productive relationships with union representatives and business agents if store is covered by collective bargaining agreement
- communicate necessary information to associates to help them effectively carry out duties
- serve as liaison to store, district managers and coordinators on effectiveness of division merchandising and operational plans and programs
- assist store manager in staffing, reducing turnover and increasing retention
- provide timely individual and department performance feedback to department heads and associates
- assist with labor management and supply costs on a daily basis to meet customer service and financial targets
- ensure store compliance and associate knowledge of federal, state, and local laws and enterprise policies
- supervise and coach direct reports on the performance of their duties
- complete performance reviews and provide feedback to direct reports
- must be able to perform the essential functions of the position with or without reasonable accommodation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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