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Assistant Store Leader

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $65,700.00 - $98,600.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Career development opportunities
performance bonuses

Job Description

Kroger is a leading retail grocery company committed to providing exceptional shopping experiences while fostering a culture of respect, honesty, integrity, diversity, inclusion, and safety. With a reputation for excellence and customer-centric service, Kroger operates a vast network of stores across the United States, focusing on delivering quality products and outstanding customer service. The company places a strong emphasis on operational excellence, employee development, and community engagement, aiming to maintain its best-in-class status in the retail grocery sector.

This role is pivotal in supporting store management and ensuring smooth operations across all departments. The position includes shared responsibility for store performance, encompassing various operational areas such as human resources, scheduling, security, maintenance, safety, sanitation, ordering, and administration. The job entails collaborating closely with the store manager and department heads to enhance customer service, drive sales, and maintain compliance with company policies and legal requirements. The individual acting in this capacity will also embody Kroger’s core values by promoting an inclusive and respectful workplace.

As a key figure in the store’s leadership team, the role requires assisting in planning and executing merchandising and operational initiatives to meet sales, wage, and profit budgets. This involves analyzing store performance, responding to competitive pressures within the district or division, and developing actionable solutions to continuously improve store results. The position demands strong leadership skills, including the ability to mentor and coach associates, manage labor and supply costs effectively, and sustain high standards of customer service and safety.

Additionally, the role involves fostering productive relationships with community organizations and union representatives, if applicable, to support store operations and workforce stability. Effective communication with associates and coordination with regional managers are essential to successfully implementing division merchandising and operational plans.

This position is well-suited for a professional with a background in retail management, who thrives in a dynamic environment where operational excellence and team leadership are prioritized. The role offers an opportunity to develop leadership skills further while contributing meaningfully to the store’s success and the overall Kroger brand.

Job Requirements

  • High school diploma/GED
  • 1 year of experience as department manager, service manager, or equivalent experience
  • store manager, district manager or direct manager approval

Job Qualifications

  • High school diploma/GED
  • 1 year of experience as department manager, service manager, or equivalent experience
  • store manager, district manager or direct manager approval
  • retail management experience and knowledge of all aspects of store operations
  • staff supervisory experience

Job Duties

  • Learn the operations of all departments and the duties of store management
  • share responsibility for store performance in all areas of operation and human resources
  • perform scheduling, security, maintenance, safety, sanitation, ordering, administration and human resource-related duties
  • assist store manager and associates in the achievement of a favorable customer shopping experience and develop associate interest in customer service and relations to enhance Kroger’s best-in-class reputation
  • assist store manager in leading teams in planning, implementing and executing merchandising and operating initiatives
  • assist store manager with developing action plans and communications to associates on Associate Insight survey results
  • work with department heads and store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementation
  • role model and demand highest level of customer service and solve associate, customer issues and concerns
  • manage total store operations in store manager’s absence
  • achieve and exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals such as safety and shrink
  • drive sales by working with department managers to produce and maximize sales and profits, reduce shrink and improve each store department’s contribution
  • assist store manager in regular store-level financial performance discussions with associates regarding developing budgets such as sales, shrink, labor expenses, other expenses and other targeted goals such as safety
  • analyze and respond to competitive landscape within district and division
  • demonstrate inclusionary leadership and expect inclusive behavior from associates
  • utilize coordinators and other field staff to ensure store departments achieve sales and profit goals and ensure implementation and execution of division merchandising plans
  • promote and support strong relationships with local community organizations in store’s surrounding area
  • assist in building proactive and productive relationships with union representatives and business agents if store is covered by collective bargaining agreement
  • communicate necessary information to associates to help them effectively carry out duties
  • serve as liaison to store, district managers and coordinators on effectiveness of division merchandising and operational plans and programs
  • assist store manager in staffing, reducing turnover and increasing retention
  • provide timely individual and department performance feedback to department heads and associates
  • assist with labor management and supply costs on a daily basis to meet customer service and financial targets
  • ensure store compliance and associate knowledge of federal, state, and local laws and enterprise policies
  • supervise and coach direct reports on the performance of their duties
  • complete performance reviews and provide feedback to direct reports
  • must be able to perform the essential functions of the position with or without reasonable accommodation

Job Criteria

Experience

Mid Level (3-7 years)


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