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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $21.75
Work Schedule
Standard Hours
Flexible
Benefits
Employee Discounts
Career growth opportunities
flexible scheduling
Health Insurance
Retirement Plan
Paid Time Off
Professional Development
Job Description
The University of Utah Campus Store is a prominent retail establishment located within the University of Utah campus, providing a diverse range of products and services to students, faculty, staff, and visitors. Known for its high standards and exceptional customer service, the Campus Store is recognized as one of the top institutionally run stores in the United States, serving over 40,000 university community members annually. The store's mission is to support the educational environment by delivering quality merchandise and fostering a welcoming campus atmosphere. The Campus Store operates various franchise locations, including two Starbucks coffee shops situated at the University... Show More
Job Requirements
- Five years of experience in a related field with two of those years working as a supervisor or equivalency one year of education can be substituted for two years of related work experience
- Knowledge of related trade or department specific equipment systems and procedures
- Demonstrated organizational human relations and effective communication skills
- Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description
Job Qualifications
- Five years of experience in a related field with two of those years working as a supervisor or equivalency one year of education can be substituted for two years of related work experience
- Demonstrated organizational human relations and effective communication skills
- Leadership experience in a retail food service or coffee environment preferably in a high-volume setting
- Strong ability to lead coach and develop teams including experience training and mentoring staff
- Excellent customer service and interpersonal skills with the ability to effectively handle concerns and build positive relationships
- Experience supporting operations across multiple locations or teams
- Strong organizational time management and multitasking skills
- Experience with inventory management ordering processes and cost control practices
- Basic understanding of financial reporting including sales labor and expense management
- Proficiency with point-of-sale POS systems and standard computer applications
- Knowledge of food safety sanitation standards and health regulations
- Flexibility to work a variable schedule including early mornings evenings weekends and peak academic periods
Job Duties
- Support the Store Manager in the daily operations of two campus Starbucks locations ensuring consistent execution of brand and service standards
- Supervise coach and develop baristas and shift supervisors assist with hiring onboarding and ongoing training to build a strong engaged team
- Provide leadership coverage across both locations as needed ensuring continuity of operations and effective communication between teams
- Monitor and analyze sales labor and operational reports identify trends and assist in implementing strategies to improve performance
- Assist in developing and managing staff schedules across both locations to ensure appropriate coverage during peak and non-peak hours
- Oversee inventory management including ordering receiving and tracking products to minimize waste and maintain in-stock conditions
- Ensure a high level of customer satisfaction by proactively addressing concerns resolving complaints and modeling service excellence
- Maintain compliance with health safety sanitation and university policies ensuring both locations meet all regulatory and operational standards
- Support visual merchandising store organization and overall cleanliness to create a welcoming and efficient environment
- Act as Manager-on-Duty when assigned making operational decisions and responding to issues in real time
- Foster a collaborative team culture aligned with university values and Starbucks service principles
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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