Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
competitive pay
Flexible work schedule
On-the-job training
paid biweekly
Company provided uniforms and tools
Promotion from within
No late evenings
Paid Time Off
Paid holidays
Medical
Dental
Vision
401(k) savings plans
Job Description
Ivy Lane Corp is a reputable franchisee of Valvoline Instant Oil ChangeSM (VIOC), a leading provider of quick and efficient automotive maintenance services. Valvoline Instant Oil Change is known for its innovative drive-thru oil change experience that allows customers to stay in their vehicle while skilled technicians perform expert oil changes and basic maintenance services. Ivy Lane Corp embodies the commitment to safety, customer service, and community trust that Valvoline is famous for, ensuring a safe and welcoming environment for both employees and customers.
Ivy Lane Corp's core values center around their people, fostering a culture that prioritizes safety and mutual support among team members. This company emphasizes strict adherence to CDC safety guidelines to protect employees and guests alike, reflecting a high standard of responsibility and care in all operations. Whether applicants seek part-time, flexible hours or full-time employment with room for career growth, Ivy Lane Corp offers comprehensive training programs and career development opportunities in a supportive and fair workplace. This approach not only guarantees excellent customer service but also encourages employees to reach and surpass their professional goals.
As an Assistant Manager at Ivy Lane Corp, you will hold a critical role combining technical know-how and leadership skills to enhance the team’s performance and customer satisfaction. You will be at the forefront of daily operations, working closely with the Service Center Manager to oversee service delivery and financial performance while maintaining high safety and operational standards. Your responsibilities will include managing inventory, labor, and budgeting, alongside mentoring and training team members to optimize their development and productivity. You will foster a customer-centric environment where the first impression counts, promoting trust and repeat business through exceptional service.
The role is dynamic and engaging, requiring interaction with staff and customers to identify vehicle needs and deliver effective solutions. Leadership duties will also involve ensuring that the service center is clean, organized, and compliant with Environmental, Health & Safety (EH&S) regulations. You will have the opportunity to significantly influence team morale and success while advancing your career within a company known for promoting from within and valuing employee growth.
This position demands someone who enjoys a fast-paced setting and possesses excellent interpersonal and communication skills. You must be prepared to stay active throughout the shift, demonstrate problem-solving capabilities, and maintain a pleasant demeanor to enhance the customer experience. With competitive pay, flexible scheduling, and numerous benefits, including paid time off and comprehensive health plans, Ivy Lane Corp is an excellent place to build a rewarding career in automotive service management.
Ivy Lane Corp's core values center around their people, fostering a culture that prioritizes safety and mutual support among team members. This company emphasizes strict adherence to CDC safety guidelines to protect employees and guests alike, reflecting a high standard of responsibility and care in all operations. Whether applicants seek part-time, flexible hours or full-time employment with room for career growth, Ivy Lane Corp offers comprehensive training programs and career development opportunities in a supportive and fair workplace. This approach not only guarantees excellent customer service but also encourages employees to reach and surpass their professional goals.
As an Assistant Manager at Ivy Lane Corp, you will hold a critical role combining technical know-how and leadership skills to enhance the team’s performance and customer satisfaction. You will be at the forefront of daily operations, working closely with the Service Center Manager to oversee service delivery and financial performance while maintaining high safety and operational standards. Your responsibilities will include managing inventory, labor, and budgeting, alongside mentoring and training team members to optimize their development and productivity. You will foster a customer-centric environment where the first impression counts, promoting trust and repeat business through exceptional service.
The role is dynamic and engaging, requiring interaction with staff and customers to identify vehicle needs and deliver effective solutions. Leadership duties will also involve ensuring that the service center is clean, organized, and compliant with Environmental, Health & Safety (EH&S) regulations. You will have the opportunity to significantly influence team morale and success while advancing your career within a company known for promoting from within and valuing employee growth.
This position demands someone who enjoys a fast-paced setting and possesses excellent interpersonal and communication skills. You must be prepared to stay active throughout the shift, demonstrate problem-solving capabilities, and maintain a pleasant demeanor to enhance the customer experience. With competitive pay, flexible scheduling, and numerous benefits, including paid time off and comprehensive health plans, Ivy Lane Corp is an excellent place to build a rewarding career in automotive service management.
Job Requirements
- High school diploma or equivalent
- Six months of supervisory experience or related experience/training preferred
- Ability to occasionally lift up to 50 pounds
- Be able to stand for extended periods of time and climb stairs
- Have full mobility and are able to twist, stoop and bend
- Effective interpersonal and oral communication skills
- Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
- Knowledge of cash handling, facility and safety control policies and practices
Job Qualifications
- High school diploma or equivalent
- Six months of supervisory experience or related experience/training preferred
- Friendly and willing to work as part of a customer-focused team
- Effective interpersonal and oral communication skills
- Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
- Knowledge of cash handling, facility and safety control policies and practices
- Ability to occasionally lift up to 50 pounds
- Be able to stand for extended periods of time and climb stairs
- Have full mobility and are able to twist, stoop and bend
Job Duties
- Deliver a positive first impression to each guest with a warm and friendly greeting
- Build trust and win repeat, loyal customers
- Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center
- Responsible for inventory, labor management and financial performance of the service center
- Become familiar with Environmental, Health & Safety (EH&S) compliance and other policies and procedures
- Mentor, lead and train the team to optimize their development
- Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
- Provide superior customer service leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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