Assistant Service Center Manager

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

competitive pay

Flexible work schedule

On-the-job training

paid biweekly

Company provided uniforms and tools

Promotion from within

No late evenings

Paid Time Off

Holidays

Medical

Dental

Vision

401(k) savings plans

Job Description

Ivy Lane Corp is a proud franchisee of Valvoline Instant Oil ChangeSM (VIOC), a trusted leader in the automotive service industry known for its quick and convenient drive-thru oil change experience. Valvoline Instant Oil ChangeSM allows customers to stay in their vehicles throughout the entire process, enhancing safety and convenience. Ivy Lane Corp emphasizes a strong safety culture that safeguards both team members and visitors alike by implementing extra safety measures that align with CDC guidance. This dedication to safety, customer service, and community trust defines the core values of Ivy Lane Corp. Whether seeking part-time flexibility or a full-time career with advancement opportunities, Ivy Lane Corp offers diverse employment possibilities supported by an award-winning training program and firmly held fair and honest values to empower employees in achieving significant career milestones.

The role of Assistant Manager at Ivy Lane Corp is an exciting and dynamic leadership position that blends technical expertise with managerial responsibilities. The Assistant Manager will play a pivotal role in guiding, developing, and training team members to ensure they deliver superior customer service in a fast-paced environment. This role requires constant interaction with both employees and customers, enabling the Assistant Manager to identify tailored solutions that meet vehicle maintenance needs while fostering customer loyalty. The Assistant Manager is also responsible for supporting the Service Center Manager (SCM) in daily operational oversight, managing inventory, labor, and financial performance, and upholding Environmental, Health & Safety (EH&S) compliance alongside company policies.

Leadership is paramount in this role, with expectations for mentoring the team, maintaining a clean and organized service center, and promoting a safe and secure workplace. The position promises no dull moments, allowing an individual with initiative to thrive and accelerate their career growth. This role is ideal for someone who takes pride in offering outstanding customer service, enjoys teamwork, and is eager to assume management duties while contributing to the success and development of their colleagues. With competitive pay, flexible scheduling options, and a culture that values promotion from within, Ivy Lane Corp's Assistant Manager position represents an excellent opportunity for those driven to succeed in the automotive service industry.

Job Requirements

High school diploma or equivalent
Six months of supervisory experience or related experience/training preferred
Ability to occasionally lift up to 50 pounds
Ability to stand for extended periods of time and climb stairs
Friendly and willing to work as part of customer-focused team
Effective interpersonal, oral communication skills
Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
Knowledge of cash handling, facility and safety control policies and practices
Full mobility and able to twist, stoop and bend

Job Qualifications

High school diploma or equivalent
Six months of supervisory experience or related experience/training preferred
Friendly and willing to work as part of a customer-focused team
Effective interpersonal and oral communication skills
Ability to perform mathematical calculations including addition, subtraction, multiplication, division, and percentages
Knowledge of cash handling, facility and safety control policies and practices
Ability to occasionally lift up to 50 pounds
Ability to stand for extended periods of time and climb stairs
Full mobility including the ability to twist, stoop and bend

Job Duties

Deliver a positive first impression to each guest with a warm and friendly greeting
Build trust and win repeat, loyal customers
Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center
Responsible for inventory, labor management and financial performance of the service center
Become familiar with Environmental, Health & Safety (EH&S) compliance and other policies and procedures
Mentor, lead and train the team to optimize their development
Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
Provide superior customer service leadership