Job Overview
Employment Type
Full-time
Compensation
Salary
Range $41,300.00 - $56,800.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
healthcare
401k
wellness programs
Employee Discounts
Free Meals
Free parking
Professional Development
Job Description
MGM Resorts International is a global leader in the hospitality and entertainment industry, renowned for delivering world-class experiences through its integrated resorts and casinos. With locations worldwide, MGM Resorts offers a dynamic environment filled with excitement, diversity, and vibrant entertainment. The company is committed to providing exceptional guest experiences and creating unique moments that leave lasting impressions. MGM Resorts prides itself on fostering a culture of teamwork, innovation, and inclusion, making it an exceptional place to work for individuals passionate about hospitality and entertainment.
Located in Springfield, Massachusetts, MGM Resorts International is currently seeking a dedicated and experienced individual to join their team as an Assistant Security Manager. This employment opportunity allows you to be part of one of the most fascinating industries in the world, where your leadership and security expertise will contribute significantly to the safety and smooth operation of the resort. The position offers a competitive salary range from $41,300 to $56,800 annually, reflecting a good faith estimate of what MGM expects to pay for this role based on a variety of factors including geographic location.
The Assistant Security Manager plays a vital role in supervising shift employees, maintaining operational efficiency, and ensuring a secure environment for both guests and staff. This role includes overseeing and coordinating security officers and support personnel, managing shift schedules, training, evaluating performance, enforcing policies, and handling disciplinary matters. This position is crucial in upholding safety standards and regulatory compliance, thereby contributing to the overall effectiveness of the security department.
As a key member of the security team, the Assistant Security Manager also acts as a liaison with external agencies during incidents, assists in investigations, and ensures that safety protocols align with state, local, and company policies. The role requires excellent interpersonal skills to effectively communicate with guests, employees, and management, ensuring that concerns are addressed promptly and emergencies are managed efficiently.
This full-time position requires flexibility, including the ability to work varied shifts such as weekends and holidays, supporting the 24/7 nature of security operations in a high-profile hospitality environment. Employees in this role are eligible for a comprehensive benefits package including medical, dental, vision, life insurance, 401(k) plans, and time off policies tailored to geographic and employment status. Additional benefits include wellness programs, employee discounts across MGM Resorts properties and partners, free meals, parking, and opportunities for personal and professional growth through training and community engagement programs.
Joining MGM Resorts means becoming part of an energetic and passionate team dedicated to creating memorable experiences and ensuring guest and staff safety with integrity and professionalism. If you are driven, possess a high standard of professionalism, and are eager to work in a supportive and dynamic environment, the Assistant Security Manager position at MGM Resorts Springfield offers an excellent career path and a chance to grow within a prestigious company.
Located in Springfield, Massachusetts, MGM Resorts International is currently seeking a dedicated and experienced individual to join their team as an Assistant Security Manager. This employment opportunity allows you to be part of one of the most fascinating industries in the world, where your leadership and security expertise will contribute significantly to the safety and smooth operation of the resort. The position offers a competitive salary range from $41,300 to $56,800 annually, reflecting a good faith estimate of what MGM expects to pay for this role based on a variety of factors including geographic location.
The Assistant Security Manager plays a vital role in supervising shift employees, maintaining operational efficiency, and ensuring a secure environment for both guests and staff. This role includes overseeing and coordinating security officers and support personnel, managing shift schedules, training, evaluating performance, enforcing policies, and handling disciplinary matters. This position is crucial in upholding safety standards and regulatory compliance, thereby contributing to the overall effectiveness of the security department.
As a key member of the security team, the Assistant Security Manager also acts as a liaison with external agencies during incidents, assists in investigations, and ensures that safety protocols align with state, local, and company policies. The role requires excellent interpersonal skills to effectively communicate with guests, employees, and management, ensuring that concerns are addressed promptly and emergencies are managed efficiently.
This full-time position requires flexibility, including the ability to work varied shifts such as weekends and holidays, supporting the 24/7 nature of security operations in a high-profile hospitality environment. Employees in this role are eligible for a comprehensive benefits package including medical, dental, vision, life insurance, 401(k) plans, and time off policies tailored to geographic and employment status. Additional benefits include wellness programs, employee discounts across MGM Resorts properties and partners, free meals, parking, and opportunities for personal and professional growth through training and community engagement programs.
Joining MGM Resorts means becoming part of an energetic and passionate team dedicated to creating memorable experiences and ensuring guest and staff safety with integrity and professionalism. If you are driven, possess a high standard of professionalism, and are eager to work in a supportive and dynamic environment, the Assistant Security Manager position at MGM Resorts Springfield offers an excellent career path and a chance to grow within a prestigious company.
Job Requirements
- High school diploma or GED
- Ability to work varied shifts including weekends and holidays
- Preferred 2+ years of indirect security experience in a high-end resort/casino environment or law enforcement and/or military experience
- Previous supervisory experience or experience in a team leader capacity
- Proficiency with computer software including MS Outlook, Word, Excel, and PowerPoint
- Excellent interpersonal and customer service skills
- Ability to maintain professionalism and demonstrate leadership skills
Job Qualifications
- High school diploma or GED
- Preferred 2+ years of indirect security experience in a high-end resort/casino environment or law enforcement and/or military experience
- Previous supervisory experience or team leader capacity experience
- Preferred knowledge and understanding of resort, casino and/or hospitality investigations
- Proficiency in computer software including Outlook, MS Word, Excel, and PowerPoint
- Excellent customer service and interpersonal skills
- Ability to maintain professionalism and demonstrate strong leadership abilities
- Ability to work varied shifts including weekends and holidays
Job Duties
- Manage security officers, department operations, and support staff, to include interviewing, hiring, creating employee schedules, implementing approved procedures, training and evaluating officers, enforcing policy and administering discipline and coaching as needed
- plan, develop and direct staff, work assignments and station coverage
- Oversee guest and employee safety by promoting a safe and secure environment and implementing and enforcing state, local jurisdiction, regulatory, and company policies and procedures
- Act as a liaison with the appropriate outside agencies during security incidents
- Assist management with onsite investigations
- coordinate and supervise onsite investigations as deemed necessary
- Monitor and support security-related processing
- Ensure guest questions and concerns are addressed immediately, either personally, or by contacting the appropriate department or member of management, to obtain the answer to the question, or obtain assistance in resolving the concern
- Respond to guest and employee emergencies and reported threats, document incidents and ensure proper escalation for reporting and resolution purposes
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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