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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $41,300.00 - $56,800.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
healthcare
401k
wellness programs
Employee Discounts
Free Meals
Free parking
Professional Development
Job Description
MGM Resorts International is a global leader in the hospitality and entertainment industry, renowned for delivering world-class experiences through its integrated resorts and casinos. With locations worldwide, MGM Resorts offers a dynamic environment filled with excitement, diversity, and vibrant entertainment. The company is committed to providing exceptional guest experiences and creating unique moments that leave lasting impressions. MGM Resorts prides itself on fostering a culture of teamwork, innovation, and inclusion, making it an exceptional place to work for individuals passionate about hospitality and entertainment.
Located in Springfield, Massachusetts, MGM Resorts International is currently seeking a dedicated and experienced indiv... Show More
Located in Springfield, Massachusetts, MGM Resorts International is currently seeking a dedicated and experienced indiv... Show More
Job Requirements
- High school diploma or GED
- Ability to work varied shifts including weekends and holidays
- Preferred 2+ years of indirect security experience in a high-end resort/casino environment or law enforcement and/or military experience
- Previous supervisory experience or experience in a team leader capacity
- Proficiency with computer software including MS Outlook, Word, Excel, and PowerPoint
- Excellent interpersonal and customer service skills
- Ability to maintain professionalism and demonstrate leadership skills
Job Qualifications
- High school diploma or GED
- Preferred 2+ years of indirect security experience in a high-end resort/casino environment or law enforcement and/or military experience
- Previous supervisory experience or team leader capacity experience
- Preferred knowledge and understanding of resort, casino and/or hospitality investigations
- Proficiency in computer software including Outlook, MS Word, Excel, and PowerPoint
- Excellent customer service and interpersonal skills
- Ability to maintain professionalism and demonstrate strong leadership abilities
- Ability to work varied shifts including weekends and holidays
Job Duties
- Manage security officers, department operations, and support staff, to include interviewing, hiring, creating employee schedules, implementing approved procedures, training and evaluating officers, enforcing policy and administering discipline and coaching as needed
- plan, develop and direct staff, work assignments and station coverage
- Oversee guest and employee safety by promoting a safe and secure environment and implementing and enforcing state, local jurisdiction, regulatory, and company policies and procedures
- Act as a liaison with the appropriate outside agencies during security incidents
- Assist management with onsite investigations
- coordinate and supervise onsite investigations as deemed necessary
- Monitor and support security-related processing
- Ensure guest questions and concerns are addressed immediately, either personally, or by contacting the appropriate department or member of management, to obtain the answer to the question, or obtain assistance in resolving the concern
- Respond to guest and employee emergencies and reported threats, document incidents and ensure proper escalation for reporting and resolution purposes
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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