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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $29.33
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
Employee wellness programs
Career development opportunities
Job Description
Marriott International is a globally renowned hospitality company recognized for its commitment to delivering exceptional guest experiences across diverse brands and locations worldwide. Among its prestigious brands, The Westin Phoenix Downtown stands out as a premier urban hotel located in the heart of Phoenix, Arizona. Known for its emphasis on wellness and rejuvenation, Westin is dedicated to empowering its guests to enhance their well-being and perform at their best during their travels. As part of the Marriott family, The Westin Phoenix Downtown operates with a strong focus on inclusivity, diversity, and employee engagement, embodying a culture where associates can thrive... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years experience in guest services, front desk, housekeeping or related fields
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- Minimum 1 year experience in guest services, front desk, housekeeping or related fields
- Ability to operate departmental equipment and report malfunctions
- Knowledge of loss prevention policies
- Strong communication and interpersonal skills
- Ability to manage staff schedules and track attendance
- Proficiency in using budgets and payroll reports
- Capability to interact effectively with guests and handle complaints
- Commitment to maintaining cleanliness and service standards
- Eligible to work full time at the specified location
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping or related areas
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 1 year experience in guest services, front desk, housekeeping or related areas
- Knowledge of Rooms Operations departments including Housekeeping, Recreation, Laundry, Bell Staff, AYS, Front Desk, Concierge/Guest Services
- Understanding of night audit procedures and loss prevention policies
- Ability to communicate and manage employee performance
- Experience in scheduling and time tracking
- Familiarity with budgets and payroll reports related to Room Operations
- Strong guest service and problem-solving skills
- Ability to use guest information tracking systems
Job Duties
- Opens and closes Front Desk and Housekeeping shifts ensuring completion of assigned shift checklist and other duties
- Runs and reviews critical information contained in room operations reports
- Understands the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
- Operates all department equipment as necessary and reports malfunctions
- Ensures employees have proper supplies and uniforms
- Understands night audit procedures and utilizes reports as necessary
- Complies with loss prevention policies and procedures
- Communicates performance expectations to employees according to job descriptions
- Handles employee questions and concerns
- Schedules employees to business demands and tracks employee time and attendance
- Supervises same day selling procedures to maximize room revenue and property occupancy
- Verifies accuracy of room rates to maximize revenue opportunities
- Uses budgets, operating statements and payroll progress reports to assist in management of Room Operations
- Participates in managing departmental controllable expenses to meet budgeted goals
- Understands impact of Room Operations on overall property financial goals
- Assists in investigation of employee and guest accidents
- Uses guest information tracking system to support repeat guest recognition program
- Sets a positive example for guest relations
- Interacts with guests to obtain feedback, handles complaints and seeks supervisor assistance as needed
- Reviews comment cards and guest satisfaction results with employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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