Assistant Rooms Operations Manager- Front Office

Marriott International is a globally renowned hospitality company recognized for its commitment to delivering exceptional guest experiences across diverse brands and locations worldwide. Among its prestigious brands, The Westin Phoenix Downtown stands out as a premier urban hotel located in the heart of Phoenix, Arizona. Known for its emphasis on wellness and rejuvenation, Westin is dedicated to empowering its guests to enhance their well-being and perform at their best during their travels. As part of the Marriott family, The Westin Phoenix Downtown operates with a strong focus on inclusivity, diversity, and employee engagement, embodying a culture where associates can thrive personally and professionally. The hotel takes pride in maintaining superior guest service standards and fostering a supportive workplace environment for its team members. This job opportunity is a full-time, management-level position based at The Westin Phoenix Downtown, situated at 333 N Central Ave, Phoenix, Arizona. The role offers an hourly pay range between $25.77 and $29.33 and is eligible for bonuses, reflecting the hotel's commitment to rewarding performance and dedication.

This position involves entry-level management responsibilities within the Rooms Operations department, encompassing key operational areas such as Housekeeping, Recreation, Laundry, Staff Management, and Concierge/Guest Services. The role is pivotal in supporting the daily functions that contribute to an exceptional guest experience and overall property performance. The successful candidate will assist in overseeing guest arrival and departure procedures, ensuring the hotel's cleanliness and maintenance standards are consistently met. A significant part of the role includes managing staff schedules, monitoring shift activities, and ensuring compliance with operational policies and procedures.

The role requires hands-on management, including opening and closing shifts at the front desk and housekeeping, running operational reports, handling department equipment, and coordinating supplies and uniforms. Understanding the interconnected functions of various Rooms Operations areas and maintaining adherence to loss prevention protocols is essential. The individual will also play a critical role in managing budgets, maximizing room revenue through same-day selling procedures, and contributing to departmental expense controls to meet financial goals.

From a guest experience standpoint, the position involves investigating employee and guest incidents, utilizing guest information systems to foster repeat guest recognition programs, and setting a positive example in guest relations. Interaction with guests to solicit feedback and effectively address concerns or complaints is a key duty, emphasizing the importance of maintaining high satisfaction levels. Additionally, the role includes analyzing guest satisfaction data with employees to improve service quality.

The Westin Phoenix Downtown values associates who are passionate about wellness, active, optimistic, and adventurous, aligning with the brand's mission to be the leading wellness brand in hospitality. Marriott International is an equal opportunity employer dedicated to fostering a workplace inclusive of all backgrounds, promoting non-discrimination and celebrating cultural diversity. This opportunity invites individuals eager to contribute to a dynamic team, grow their careers in hospitality management, and become part of a respected global brand that prioritizes well-being and excellence.