Assistant Rooms Operations Manager

San Antonio, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $25.77 - $29.33

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

bonus eligible

Free parking

Career development opportunities

inclusive workplace culture

Job Description

The San Antonio Marriott Rivercenter on the River Walk is a distinguished hotel located at 101 Bowie St, San Antonio, Texas. Known for its prime location on the scenic River Walk, the hotel offers unparalleled access to the vibrant culture, dining, and entertainment options San Antonio has to offer. As part of Marriott International, a global leader in the hospitality industry, this location upholds the brand's commitment to exceptional guest experiences and operational excellence. Marriott International is renowned for fostering an inclusive workplace environment that values diversity, promotes professional growth, and prioritizes associate well-being. The company supports a wide range of career opportunities with benefits including paid time off, health and dental insurance, and career development programs. The full-time front office management role at this property comes with a competitive salary range of $25.77 to $29.33 per hour and is eligible for bonuses, reflecting the hotel's dedication to rewarding high performance and commitment.

This front office management position is an entry-level management role centered on supporting the day-to-day operations of the Rooms department. Key areas of responsibility include Housekeeping, Recreation, Laundry, Bell Staff, AYS, and Concierge/Guest Services. The role demands a hands-on approach to ensure that guest arrival and departure procedures are executed flawlessly while maintaining the highest cleanliness standards throughout the property. The position is essential in achieving operational budgets, managing staffing and scheduling in alignment with business demands, and reinforcing loss prevention policies. The successful candidate will be a proactive leader capable of opening and closing shifts, running critical reports, overseeing department equipment, and actively contributing to maximizing room revenue through effective management of same-day selling procedures and room rate accuracy.

In addition to operational oversight, this management role emphasizes delivering exceptional guest experiences. The manager will assist in investigating guest and employee accidents, utilize guest information tracking to foster repeat visits, and take part in guest feedback processes through comment cards and satisfaction surveys. Interpersonal skills are crucial as the role involves handling employee questions, performance expectations, and supporting a positive work environment that aligns with Marriott's culture of inclusivity and respect.

Being part of the Marriott Hotels family means joining a global team that values the art of hospitality and encourages associates to grow both personally and professionally. The environment at the San Antonio Marriott Rivercenter on the River Walk is dynamic and welcoming, offering free parking and a comprehensive benefits package that supports employees' overall well-being. This role not only offers a competitive salary and benefits but also a chance to be part of a world-class hospitality operation dedicated to delivering 'Wonderful Hospitality. Always.'

Job Requirements

High school diploma or GED
Minimum 3 years experience in guest services, front desk, housekeeping or related area
OR 2-year degree in related field with 1 year experience
Effective communication skills
Ability to manage and schedule staff
Proficiency in guest services and room operations
Understanding of financial management in hospitality
Ability to handle guest complaints professionally
Commitment to upholding company policies
Willingness to work full time with flexible hours

Job Qualifications

High school diploma or GED
3 years experience in guest services, front desk, housekeeping, or related area
OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year related experience
Strong leadership and communication skills
Ability to operate department equipment
Knowledge of night audit and loss prevention
Ability to manage budgets and schedules
Experience interacting with guests and handling feedback
Competence in guest services operations

Job Duties

Open and close Front Desk and Housekeeping shifts ensuring completion of shift checklists
Run and review critical information in room operations reports
Understand functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services
Operate all department equipment and report malfunctions
Ensure employees have proper supplies and uniforms
Understand night audit procedures and utilize reports
Comply with loss prevention policies
Communicate performance expectations to employees
Handle employee questions and concerns
Schedule employees based on business demands and track time and attendance
Supervise same-day selling procedures to maximize revenue
Verify accuracy of room rates
Use budgets and operating statements to assist in managing Room Operations
Manage departmental controllable expenses
Assist in investigation of employee and guest accidents
Use guest information tracking system for repeat guest recognition
Set positive example for guest relations
Interact with guests to obtain feedback and handle complaints