Assistant Restaurant Manager - Big E's Sports Grill Downtown GR

Grand Rapids, MI, USA|Travel, Onsite

Job Overview

briefcase

Employment Type

Full-time
clock

Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
diamond

Benefits

Employee and friends and family hotel and restaurant discounts
earned paid time off
Health Insurance
Vision Insurance
Dental Insurance
Life insurance
flexible schedules
Holiday pay
paid volunteer time
Advancement opportunities
Monetary recognition program
Monetary referral program
Paid maternity/paternity/adoption leave
Employee assistance program

Job Description

Big E's is a vibrant and fast-paced dining establishment that prides itself on delivering exceptional culinary experiences within the Food and Beverage and Hospitality Industries. Known for its high-energy atmosphere, Big E's is a part of Suburban Inns, a reputable company with a commitment to excellence and guest satisfaction. Suburban Inns has established a strong presence in the hospitality sector by adhering to core values that emphasize quality service, professionalism, and continuous improvement. Big E's embodies these values by fostering an environment that encourages skill development and career advancement, making it an ideal workplace for individuals passionate about hospitality and eager to grow in their professional journey.

The Assistant Restaurant Manager position at Big E's offers a full-time career opportunity with a competitive wage that is negotiable based on experience. This role is equivalent to an Assistant General Manager position and plays a critical part in the successful operation of the restaurant. The Assistant Restaurant Manager is tasked with supporting the overall management of the restaurant, encompassing both the Front of House (FOH) and Back of House (BOH) operations. The primary focus of this role is to ensure an exceptional guest experience by maintaining high standards consistent with Suburban Inns and Big E's policies as well as local health department regulations.

This position is integral to the leadership team, providing supervision and coaching to FOH and Kitchen Managers, managing restaurant operations in the absence of the General Manager, and ensuring daily compliance with cleanliness, safety, and service quality standards. The Assistant Restaurant Manager acts as a role model on the floor, engaging with guests to create a welcoming environment while also overseeing inventory management, labor budgets, and bar operations. Team leadership includes responsibilities such as interviewing, hiring, training, evaluating, and disciplining staff as necessary to uphold the business standards and core values.

Big E's is dedicated to supporting its team members through a comprehensive benefits package that includes health, dental, vision, and life insurance for full-time employees, paid time off, holiday pay, flexible scheduling, and unique perks like paid volunteer hours and employee assistance programs. This position not only demands strong operational and managerial skills but also offers ample opportunities for professional growth, monetary recognition, and advancement within the Suburban Inns family. The Assistant Restaurant Manager plays a pivotal role in shaping the guest experience and driving the restaurant's success while working alongside a dynamic and supportive team.

Job Requirements

  • High school degree or equivalent related experience required
  • one-year job-related experience
  • ServSafe Food and Allergen Certification
  • CPR certification
  • TIPS certification
  • ability to communicate effectively
  • ability to perform arithmetic functions
  • willingness to work varying shifts including days, evenings, nights, holidays, and weekends
  • ability to travel to other company locations as needed
  • adherence to professional dress code and appearance guidelines
  • commitment to company core values and policies

Job Qualifications

  • High school diploma or equivalent
  • one year of related job experience
  • ServSafe Food and Allergen Certification
  • CPR certification
  • TIPS certification
  • strong communication skills
  • leadership and team management experience
  • ability to interpret and perform arithmetic functions
  • familiarity with health department standards
  • experience managing restaurant operations

Job Duties

  • Greet all guests in a friendly, positive manner
  • ask questions of guests and make personal connections to make them feel welcome and valued
  • anticipate and meet the needs and expectations of guests, then go one step further
  • responsible for all restaurant operations in the absence of the General Manager
  • carefully supervise Front of House and Kitchen Managers to assure proper service
  • interview, hire, train, supervise, coach, evaluate, and maintain service levels of FOH and Kitchen Managers
  • lead, manage, and hold team members accountable to employment and job performance standards
  • discipline team members as needed according to company policies
  • ensure the correct appearance, cleanliness, and safety of dining room areas, equipment, and fixtures
  • check the maintenance of all equipment and report deficiencies
  • responsible for all functions of the bar including purchasing, inventory, inventory cost control, vendor relations, and training of bar staff
  • maintain an inventory of restaurant items ensuring proper storage and accountability
  • monitor dining room labor and supply budgets and make adjustments to meet financial goals
  • maintain a presence on the floor to drive staff engagement and create the ultimate guest experience
  • conduct table touches to 100% of tables serviced
  • assist in guest service as needed
  • generate, carry out, and follow through on service recovery efforts
  • ensure dining room areas are secure at the end of the business day
  • follow company processes
  • exhibit regular attendance
  • perform other duties as requested

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

Your Profile Is Visible To Hiring Managers Across OysterLink.

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

How Candidates Get Hired Faster

Apply to 2–3 similar roles

Complete profile & get best matches

Check new opportunities daily

Woman chef
Man chef