Assistant Restaurant Manager

SSP America is a leading operator of food and beverage outlets in travel locations such as airports, train stations, and other transportation hubs. Known for its wide range of dining options, SSP America operates with a focus on high-quality food and exceptional customer service, creating enjoyable experiences for travelers around the world. As part of a global network, SSP America is committed to diversity, inclusion, and offering progressive career opportunities within a supportive and dynamic environment. The company provides a comprehensive benefits package, including health, dental, vision, life plans, paid time off, and a 401K plan with a company match, ensuring the well-being and financial security of its team members.

Currently, SSP America is seeking an Assistant Restaurant Manager to join its team at the Dane County Regional Airport (MSN). This full-time role offers a competitive salary between $55,000 and $60,000 per year, with additional opportunities for quarterly bonuses and a year-end super bonus. The position involves overseeing and managing all restaurant and customer service activities, ensuring that brand standards and guest service levels are consistently maintained to provide outstanding visitor experiences in a fast-paced airport environment.

The Assistant Restaurant Manager will be responsible for recruiting, training, and leading a team of Food Travel Experts. The role requires effective supervision, including evaluating team member performance, providing feedback, implementing disciplinary actions where needed, and fostering a collaborative and efficient work culture. The individual will manage daily operations including merchandising, inventory oversight, purchasing, payroll, scheduling, and office management tasks such as managing receiving and budget forecasting based on sales performance analysis. Strong interpersonal skills are essential, as the role demands interaction with diverse hourly team members, executives, union representatives, and customers, ensuring resolution of any discomfort or conflicts promptly and professionally.

This role is ideal for individuals with at least two years of experience in restaurant management or supervisory positions within the food service industry. The ideal candidate will demonstrate proficiency in computers, including MS Office applications and point-of-sale (POS) systems, and possess the organizational maturity to prioritize multiple tasks daily. A high school diploma or equivalent is required, with preference given to candidates holding an associate's degree or equivalent coursework.

Joining SSP America as an Assistant Restaurant Manager at the Dane County Regional Airport means becoming part of a company that not only values quality and customer satisfaction but also invests in its staff’s growth and development. The position offers a dynamic work environment in a major airport setting, providing excellent opportunities to develop and advance a career within one of the largest restaurant operators worldwide. If you are passionate about leading teams and delivering exceptional service in a challenging and rewarding setting, this role presents a significant career opportunity.