Assistant Restaurant Manager

The OM Group is an independently owned franchisee of Dunkin', operating multiple restaurant locations throughout the St. Louis metro area and Southeast Missouri. With a total of 12 Dunkin' locations under its management, The OM Group has established itself as a prominent and dedicated local operator committed to delivering quality food, beverages, and exceptional customer service to its community. As part of the larger Dunkin' brand, known for its coffee and baked goods, The OM Group emphasizes operational excellence, community engagement, and a positive work environment for its employees.

The Assistant Restaurant Manager role at The OM Group is a pivotal leadership position designed to support the Restaurant Manager in overseeing day-to-day restaurant operations. The role focuses on building and cultivating a team of motivated and customer-oriented individuals who work collaboratively to deliver great and friendly guest experiences while achieving profitable sales targets. This position involves hands-on management of staff, including recruiting, training, motivating, and developing employees to enhance their skills and performance.

Candidates will be responsible for ensuring that team members adhere to established brand standards, safety regulations, and food quality guidelines. In addition, the Assistant Restaurant Manager will play an essential role in fostering a guest-first culture by exceeding guest expectations, promptly addressing concerns, and maintaining an inviting atmosphere for customers. They must be adept at problem-solving, decision-making, and conflict resolution while encouraging a collaborative team environment.

This position requires a passion for leadership and an ability to inspire others to meet and exceed goals. The Assistant Restaurant Manager will be instrumental in driving restaurant profitability by controlling costs, managing sales and marketing efforts, executing new product rollouts, and analyzing business performance data to make informed operational decisions. Success in this role is measured by improvements in guest satisfaction, team engagement, and financial performance.

The ideal candidate will have prior experience in restaurant, retail, or supervisory roles, possess strong communication and basic computer skills, and hold at least a high school diploma or equivalent. Being proficient in math and financial management will also aid in managing budgets and profit margins effectively. This is an excellent opportunity for a motivated individual looking to grow their career in restaurant management with a reputable franchisee of a well-known brand like Dunkin'. The working environment is fast-paced, dynamic, and rewards leadership excellence and strategic thinking.