Assistant Restaurant Manager

Gaylord Palms Resort & Convention Center is a premier hospitality establishment located in Kissimmee, Florida. As part of the renowned Gaylord Hotels portfolio under Marriott International, the resort is celebrated for its expansive facilities, diverse dining options, and exceptional guest experiences. Known for its innovative approach to meetings and events, Gaylord Palms offers a vibrant environment where culture, talent, and diversity thrive. At the heart of the resort's success are its STAR associates – individuals who embody creativity, entrepreneurship, and a commitment to heartfelt service. With a focus on career development and a supportive workplace culture, Gaylord Palms stands as a leader in the food and beverage hospitality sector, providing opportunities that extend beyond typical hotel roles.

The Entry Level Management position at Gaylord Palms Resort offers an exciting opportunity to engage in the daily operations of restaurants, bars, and room service. This full-time management role involves assisting with menu planning, maintaining rigorous sanitation standards, and supporting servers and hosts during peak service times. The position is also responsible for supervising these departments to ensure that guest satisfaction, employee performance, and budgetary targets are consistently met. With a pay range of $25.48 to $35.58 per hour and bonus eligibility, this position offers both competitive compensation and the potential for relocation assistance.

In this role, the manager will oversee the smooth functioning of service teams, addressing employee concerns, monitoring performance, and providing constructive feedback to foster professional growth. They will supervise shift operations and stand in for higher management when needed, upholding the high standards set by the resort. Communication plays a vital role, as the manager participates in departmental meetings and conveys clear goals to ensure desired business outcomes.

Operational duties include ensuring that all staff have the necessary supplies, uniforms, and equipment. The manager works closely with chefs and restaurant managers to address any concerns regarding food quality or service levels, maintaining compliance with all policies and legal regulations, including responsible alcohol service. Achieving or surpassing budgeted financial goals is a key aspect of the position, requiring strategic oversight and hands-on involvement, such as opening and closing shifts and stepping in to support restaurant employees when necessary.

Customer service is paramount, with the manager actively engaging with guests to solicit feedback, solving problems, and encouraging staff to deliver exceptional experiences aligned with company guidelines. They supervise staffing levels to meet operational and financial goals and lead efforts to improve service performance continually. Positive guest relations and maintaining high satisfaction levels through review of comment cards and other feedback mechanisms are integral to the role.

Additionally, the position involves assisting with human resource activities, such as supervising ongoing training initiatives, utilizing all available training tools, clearly communicating performance expectations, and coaching employees to enhance their skills and job performance.

Overall, this management role at Gaylord Palms Resort & Convention Center is crafted for dynamic individuals eager to contribute to a leading hospitality brand known for its inclusive culture and commitment to excellence. Joining this team means becoming part of a global organization that values diversity, offers extensive career growth opportunities, and fosters a workplace where employees can excel and thrive.