Assistant Restaurant Manager

Cibolo, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.25 - $22.25

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Paid training

Career development opportunities

Job Description

Dunkin' is a leading global brand known for its delicious coffee and baked goods, with thousands of locations serving loyal customers every day. As a franchise-based company, each restaurant strives to deliver consistent quality, excellent service, and a welcoming atmosphere. The culture at Dunkin' emphasizes teamwork, innovation, and customer satisfaction while maintaining strict adherence to brand standards and compliance with local laws. Dunkin' supports its franchisees by providing comprehensive brand training, marketing initiatives, and operational guidelines to ensure all restaurants operate efficiently, profitably, and safely.

The role of Assistant Restaurant Manager at Dunkin' is a vital leadership position responsible for supporting the Restaurant Manager, Shift Leaders, and the entire team to execute daily floor operations and uphold brand training programs. This position steps up to perform all duties of the Restaurant Manager when absent, ensuring smooth and continuous restaurant operations. The Assistant Restaurant Manager plays a crucial part in creating and maintaining a guest-focused culture that enhances customer experiences and operational excellence. The role includes oversight of staff training, certification, and scheduling to ensure shifts are staffed adequately to meet guest demand and service standards.

Key responsibilities also involve maintaining high standards of safety, sanitation, and food safety in compliance with all applicable laws and franchise policies. This individual assists in managing inventory, controlling costs, and maximizing profitability through strategic deployment of staff and resources. Additionally, the Assistant Restaurant Manager is involved in executing new product rollouts, marketing efforts, and in-store promotions in partnership with the Restaurant Manager and Dunkin' Brands Field Operations. Accountability for cash handling and vendor order management also falls under this role, emphasizing fiscal responsibility and operational accuracy.

From a management perspective, the Assistant Restaurant Manager is involved in recruiting, hiring, onboarding, and developing restaurant team members. Coaching and supporting team members to drive sales, improve operational efficiency, and enhance guest satisfaction are critical elements of the role. This leadership position requires strong analytical skills, business acumen, and a positive, motivating attitude fostering a collaborative and fun team environment.

The position demands the ability to work efficiently in a fast-paced restaurant setting, demonstrating flexibility to embrace change and willingness to learn continually. Physical demands include standing for extended periods, repetitive motions such as bending and reaching, and the capability to operate in confined spaces and occasionally lift packages. Basic computer proficiency, fluency in English, and prior leadership experience in retail, restaurant, or hospitality industries are essential qualifications. Overall, the Assistant Restaurant Manager serves as a backbone to the restaurant's success, helping ensure top-line sales growth, operational standards, and guest satisfaction align with Dunkin's high expectations.

Job Requirements

High school diploma or equivalent
Basic computer skills
Fluent in spoken and written English
Previous leadership experience in retail, restaurant, or hospitality
Basic math and financial management skills
Ability to stand for extended periods
Ability to perform repetitive motions including bending, stooping, and reaching
Ability to lift packages if applicable
Ability to work in small spaces
Willingness to work in a fast-paced environment
Availability to work flexible hours including weekends and holidays

Job Qualifications

Basic computer skills
Fluent in spoken and written English
Basic math and financial management
Previous leadership experience in retail, restaurant, or hospitality
Good analytical skills and business acumen
Ability to work well in a fast-paced team environment
On-time, honest, and positive attitude
Willingness to learn and embrace change
Ability to train and develop a team
Guest-focused mindset
Effective time management
Strong problem-solving skills
Ability to motivate others

Job Duties

Perform all responsibilities of restaurant team members
Lead team meetings with Restaurant Manager
Oversee brand training programs, including scheduling, training, validating, and certifying team and shift lead staff
Ensure brand standards, recipes, and systems are executed
Create and maintain a guest-focused culture in the restaurant
Review guest feedback and implement action plans
Communicate restaurant priorities, goals, and results to staff
Execute new product rollouts, marketing, and sampling
Set up point of purchase displays as per brand standards
Maintain safe, secure, and healthy environment by enforcing safety, food safety, and sanitation requirements
Control costs to maximize profitability
Complete inventory periodically
Support weekly labor scheduling and staff deployment
Assist with supplier and vendor orders
Conduct self-assessments and action plans
Manage cash over/short and ensure adherence to cash management policies
Engage with Dunkin' Brands Field Operations team as appropriate
Recruit, hire, onboard, and develop team members
Assist in performance appraisal processes
Coach team members to drive sales, profitability, and guest satisfaction