Assistant Restaurant Manager

Redwood City, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,500.00 - $76,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

bonus eligibility

Job Description

Rosewood Sand Hill is a distinguished luxury hotel located in Menlo Park, California, established in 2009. Situated on a pristine 16-acre property within Silicon Valley, this five-star rated hotel offers an exquisite retreat tailored for Bay Area executives, entrepreneurs, local residents, and visitors alike. The hotel's architecture harmoniously blends the historic California ranch-style design with the natural beauty of fragrant gardens and breathtaking views of the Santa Cruz Mountains, crafting a unique and inviting atmosphere for guests. Rosewood Sand Hill features 121 elegantly appointed guest rooms, providing a tranquil setting for relaxation or rejuvenation. Resort-like amenities coupled with high-quality personalized service ensure a memorable stay for all guests. The hotel boasts a variety of premium experiences including Sense, A Rosewood Spa®, where guests can indulge in luxurious treatments, and Madera Restaurant, renowned for its fresh local culinary ingredients. Whether visitors seek a serene getaway or an energetic dining and drinking ambiance, Rosewood Sand Hill accommodates diverse preferences on its beautiful grounds.

The role available at Rosewood Sand Hill is for a full-time, permanent Assistant Manager position within the Food & Beverage Services department. This position, located in Menlo Park, CA, offers an annual salary range of $70,500 to $76,000 and is eligible for performance bonuses. Under the direct supervision of the Manager, the Assistant Manager is entrusted with overseeing all operational aspects of the outlet functions, ensuring adherence to the high standards synonymous with the Rosewood brand. The role demands leadership in promoting exceptional guest service, maintaining departmental policies, and managing a team of food and beverage professionals effectively. Responsibilities include supervising staffing schedules, managing payroll documentation, enforcing compliance with state liquor regulations, and overseeing inventory control to support seamless business operations.

The Assistant Manager will actively participate in employee recruitment, training, performance management, and disciplinary actions, fostering a positive and productive work environment. They are expected to coordinate with chefs and front desk staff to review daily specials and guest arrivals, analyze sales data against budget targets, and adjust staffing in response to business demands. The position requires proactive monitoring of service quality, cleanliness, and organization within the outlet, including ensuring readiness of all materials and equipment. Additionally, the Assistant Manager will handle guest interactions, anticipate needs, resolve complaints promptly, and maintain thorough knowledge of hotel services and local attractions to enhance guest satisfaction.

This position entails extensive communication, reporting duties, and coordination with multiple hotel departments to ensure operational excellence. The Assistant Manager must demonstrate strong organizational skills, the ability to lead and motivate a team, and maintain confidentiality regarding sensitive company and guest information. Physical demands include the ability to transport goods, withstand a vibrant and sometimes challenging restaurant environment, and work flexible hours, including shifts lasting more than 10 hours. Preferred qualifications for this role include a diploma or some college education, California Responsible Beverage Service (RBS) Certificate, and Food Handler Card. Candidates should bring a minimum of three years' experience as a Restaurant Assistant Manager, preferably in a luxury or ultra-luxury hotel setting, with exposure to hotel operations and food and beverage management.

Overall, this role is critical to sustaining Rosewood Sand Hill's reputation for excellence and ensuring guests receive an unparalleled dining experience in a luxurious and comfortable setting. The Assistant Manager will be a vital leader contributing to the hotel's continued success and operational standards.

Job Requirements

Must be able to perform job functions with attention to detail, speed and accuracy
prioritize, organize and follow-up
be a clear thinker, remaining calm and resolving problems using good judgment
follow directions thoroughly
understand a guest’s service needs
work cohesively with co-workers as part of a team
work with minimal supervision
maintain confidentiality of guest information and pertinent hotel data
thorough understanding of financial reports including labor
ability to direct and manage all facets of the outlet
project management experience in organizing, planning and executing large-scale projects
demonstrated experience in leading and developing people and ability to establish rapport and influence others
ability to lead a team and flexibility with work schedule
ability to enforce hotel standards, policies and procedures
ability to prioritize, organize and delegate work assignments
ability to motivate outlet associates and maintain a cohesive team
ability to promote positive work relationships
ability to ascertain associates training needs and provide training
ability to work well under pressure
ability to transport cases of received goods and operate kitchen equipment
ability to work 10+ hour shifts, 5-7 days per week in noisy and close conditions
ability to use all senses to ensure quality standards
required to speak, read and write English, fluency in other languages preferred
must be able to exert physical effort in transporting 20 pounds, endure various physical movements, and communicate effectively
ability to work in restaurant environment exposed to heat, cold, slippery surfaces and appliances

Job Qualifications

Diploma/some college or an equivalent combination of education and work-related experience
minimum three years’ experience as a restaurant assistant manager
hotel operational exposure preferred
experience with a luxury or ultra-luxury property or brand preferred
California Responsible Beverage Service (RBS) certificate and California Food Handler Card (Manager) preferred
strong leadership skills
excellent communication and interpersonal skills
proficiency in financial report understanding and labor management
ability to train and develop team members
excellent organizational and problem-solving skills
fluency in English required with additional languages preferred

Job Duties

Provide exceptional service and ensure guest satisfaction with dining experiences
assist in management of a team of food and beverage professionals ensuring brand standards and required sequence of service components are executed with precision
maintain complete knowledge of and comply with all departmental policies, service procedures and standards
assist in management of all Outlet’s associates
assist in interview, hire, train, performance manage and termination F&B associates
schedule associates and prepare payroll documents to ensure associates are properly compensated
ensure that standards are maintained at a superior level on a daily basis
maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
check storage areas for proper supplies, organization and cleanliness
establish par levels for supplies and equipment
complete requisitions to replenish shortages or additional items needed for the anticipated business
meet with the Chefs to review daily specials, upcoming reservations, staffing levels and 86'd items
review sales for previous day
resolve discrepancies with Accounting
track revenue against budget
prepare weekly work schedules in accordance with staffing guidelines and labor forecasts
ensure staff report to work as scheduled and document any late or absent employees
coordinate proper breaks for staff
assign work and side duties to staff in accordance with departmental procedures
monitor the preparation of station assignments ensuring compliance to departmental standards
conduct pre-shift meetings with staff and review all information pertinent to the day’s business
inspect grooming and attire of staff and rectify any deficiencies
inspect all aspects of the outlet environment ensuring compliance with standards of cleanliness and order
review the reservations, pre-assign designated tables and follow up on special requests
ensure that specified number of menus and wine lists are available
assist restaurant staff to ensure optimum service to guests
answer outlet phone within 3 rings using correct salutations and telephone etiquette
access all functions of the POS system in accordance to specifications
manage and approve void checks as per Accounting procedures
conduct formal training program on required job functions and ongoing training
provide feedback on performance and handle disciplinary problems according to hotel standards
foster and promote a cooperative working climate
prepare and submit daily/weekly payroll and tip distribution records
complete work orders for maintenance repairs and submit to Engineering
document pertinent information in department logbook
complete all paperwork and closing duties according to departmental standards
review status of assignments with on-coming Assistant Manager
exhibit a friendly, helpful and courteous manner when dealing with guests and employees
perform all other duties as required